Marietta >Used Car Dealers > Jim Ellis Audi Of Marietta
1715 Cobb Pkwy S, Marietta, GA | Directions 30060-925333.911196 -84.493831
Mon 09:00 AM-09:00 PM;Tue 09:00 AM-09:00 PM;Wed 09:00 AM-09:00 PM;Thu 09:00 AM-09:00 PM;Fri 09:00 AM-09:00 PM;Sat 09:00 AM-07:00 PM
"My whole experience of buying my Q5, and returning for maintenance checks at the dealership has been truly satisfactory. All the staff has been very courteous and especially both Kevin and Arthur go above and beyond to provide excellent service at all times. -- Hina Hussain"
"Kevin has been my service adviser since I purchased my Audi and has been STELLAR ever since! It is always a pleasure to work with Kevin and his professionalism is second to none! I will always come back! Lynnette"
Very Positive Experiences – I love my Audi and the brand, in general. I will definitely keep Jim Ellis of Marietta in mind whenever I purchase my next Audi!
Your dealership is clean and inviting. The snacks, WiFi and Apple computer access are a plus! I also love how you accomodate us with loaners (when available) while our cars are being serviced.
Jim Ellis Audi of Marietta has provided me with consistent, friendly and professional customer service since the purchase of my first Audi (03 A4 Quattro) in 2006!
- Naté D.
Warning! – Due to the unprofessional and confrontational aspect of my experience with Jim Ellis of Marietta, I'm reaching out to state a recent experience at this dealership. I have always been an individual quick to praise and overlook the negative, yet, enough's enough with these guys!
I had my top replaced and was not told they were going to use a vender to do so until I called to check up on my TT. It would have made a difference, as generally Vender services outside of the dealership aren't as reliable as those on-site. Several issues resulted afterward with faulty workmanship; however, the final straw was finding where they sliced a part of my interior which houses the roll bars. Not only did they slice it, they saudered wires which resulted in damage to my passenger window. The window will not raise nor lower and the motor burned out. The slice created thousands in damage. After speaking with "Kevin" I was totally insulted by his accentuation that I had taken my vehicle elsewhere and someone else had done this damage. Jim Ellis of Marietta is the only place which has ever serviced my top and mechanical issues to my TT. He was in fact, calling me a liar.
I asked to speak to the service manager, who gave me the run around and stated he would order the part over the weekend and be in touch within a few days. After phoning a few weeks later, still no answer, then after waiting almost a month I phoned and of course the part had NEVER been ordered. Also, my air worked awesome when I took it in, but the very next day I had no air at all, what perfect timing? Always things that seemed to mess up right at the time of service which leads one to believe they create issues with your vehicle on purpose to meet their service quota. Jim Ellis Marietta is the worst excuse for Audi service ever, so much so, I've encountered at least 20 folks who have shared their horror stories about this dealership with me in the last week. If you love your Audi, consider my warning and shy away from Jim Ellis! I have no resolve to some serious issues to my vehicle and Jim Ellis is responsible, but you'll never hear them state the NEGATIVE things they do, that wouldn't be great PR, now would it?
Great service – About a year my wife and I bought a new VW jetta, the sales person was very nice and professional, we got what we wanted with no real hassel or any pressure, the paper work and then entire process went very smoothly, we love our jetta.
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