Sears Auto Center

04/05/09

Run!!!!!!!

by MarDouglasville at Citysearch

Recently I decided to take my car down to Sears by the Arbor Place Mall in Douglasville for the sole reason that I used to be a former Sears employee and decided to give them a shot. Store was clean, everyone seemed friendly and professional, left my car and waited for a call on the estimates on replacing rear brakes. After hearing the astronomical price (more than double what the local competitors were offering) I declined to have them perform the repairs. The associate told me that I could come get my car so I returned to the store. After seeing me, she told me she would be right with me and disappeared into the back somewhere. I waited for about an hour before asking another associate the status of the vehicle. She went into the back to find the first associate and never came back. I walked over to see my car still in the same state I left it in and all the technicians seemed to be on break. After threatening to fill out a survey on my experience, the store manager cracked the whip to get my car back to me a.s.a.p. and tried to apologize for the damage that had been done. Never again!!!!

• Pros: None
• Cons: Overpriced, long wait

05/10/08

Avoid Sears Auto Center

by ChrisDouglasville at Citysearch

SEARS, a name you can trust right? Not in this case.... We took our car into Sears Auto center to have our front brake pads replaced on our 2004 car. The price for this service should be around $90 to $110 depending on where you go. We arrived and there was one car in the one of the 6 to 8 bays, this should have been my first clue to keep going, but we decided to go in and get service. So I go in and ask the people for a quote and the first price they give me was $215.00. I told them they are crazy and after speaking with them for a few minutes they said they would do the job for $80.00. So my wife and I walked over to the mall to burn some time (not a good idea on my part taking wife to shop while waiting on car repairs as this idea was expensive too, lol). Long story short, 4 1/2 hours later they have the job complete and I walk into pay. The man tells me it will be $175.00 (Replace pads, turn rotors). I till him that's not what we agreed upon. He tells me that he is sorry but that's the price. (Pads $70.00, Labor $70.00, Add fluid $35.00, inspection $15.00 - but he said they waved the inspection!) I paid them around $110.00 even though that's not what they said because my wife was upset that we had been there so long.

So, high prices, bait and switch - lying to customer, long wait! AVOID!

• Pros: Good location
• Cons: High prices, long wait, lied to about quote and final price