Atlanta Eye Candy

Doesn't Recommend

Lena L.

Joined 2 years ago

started well, ended poorly. I was using a Groupon for laser hair removal purchased last year. Admittedly, I waiting a while to use it at Atlanta Eye Candy. I was told by Atlanta Eye Candy that if I had 2 of my 6 treatments in before the expiration date, I was totally fine. I did and we started off well. Staff was friendly and treatment was effective. On the 5th treatment, the manager and owner decided that everything had to be done by 12/24/11 and the last available appt was 12/20/11. This only gave 1.5 weeks between treatment 5 and 6, which is not enough time to be effective. I asked to have my last appt in early January. Owner would not do anything when I indicated this was not what was agreed upon. So last treatment is a waste of money. The agreement was changed with NO communication to affected customers and no thoughts of working with the customer to make things right. Bottom line, staff was nice but owner Trish Redding and manager Tracey Upton are untrustworthy and not focused on the customer care aspect of business at all. That is important to me so I will take by business elsewhere. Luckily Groupon made it right. Groupon understands what customer service is about.

Recommends

AtlantaEyeCandy

Joined 2 years ago

Negative Comments from previous disgruntled employee. Atlanta Eye Candy is committed to our clients and guests. Our goal is 100-percent customer satisfaction and that means friendly service with every visit, without exception. Please be assured that, based on client feedback of past promotions, Atlanta Eye Candy has restaffed and trained our administrative team to provide excellent customer service.

It is our hope that you will extend Atlanta Eye Candy the opportunity to see how we've grown!

Tracey

Atlanta Eye Candy

CSR

Doesn't Recommend

mfjw

Joined 2 years ago

WORST customer service. This is the sorriest excuse for a spa, ever. It is not a clean and sanitary environment. The staff is RUDE. The owner is VERY rude and unprofessional. She does not care about customer service, neither does anyone else on the staff. DO NOT BUY ANY GROUPON or CROWDCUT certificates from this business. You will definitely regret it. The bathroom is disgusting and the whole place looks like a dive. Apparently they only hire rude people.

Doesn't Recommend

nottacomplainer

Joined 2 years ago

Worst Customer Service Ever. I would give them zero stars if it would let me. I had an issue with pricing of upgrades. I was told a manager was not on site. I called 2 days later and was told I could not speak to a member of management. I left my name and number. Five days later, I had not received a return call. I called again and was told there was not a manager available. today (6 weeks later) I have not spoken with a manager and was told by the person on the phone that is the way it is and to file a complaint with the Better Business Bureau if I wanted.

Atlanta Eye Candy obviously does not depend on repeat business or customer referrals.

My complaint is for receptionists only. My laser hair treatments and technician were fine.

Doesn't Recommend

Karebear1973

Joined 3 years ago

worst customer service and experience ever in a spa. I will never return to this place of business, the way I was treated and the unprofessionalism of the entire place is NOT a place to be. The lack of customer service and the horrible lashes and treatment I was given was by far the worst I have ever experienced.

Recommends

goodlookn

Joined 5 years ago

Best Eyelashes in Georgia. I highly recommend Atlanta Eye Candy to my high profile friends and celebs. Its a private, warm, and clean spa. The technicians are imformative and very knowledgable in there profession of Eyelash extention. My first experience with them was much more than I expected, I was excited and in awe with my DD lashes. I walked of the spa with Youth and Beauty. My husband would not stop staring at me. I am there every two weeks now, Im a Lashaholic, My friends think I need help and I love it. Thanks Atlanta Eye Candy, you brought S3*Y back!!!!!!!!!

Recommends

Contributor

Joined 10 years ago

Editorial Review. Atlanta Eye Candy gives eyelashes greater lengths through eyelash extension services; also provides full-body waxing and makeup applications.

Recommends

gapeach1023

Joined 6 years ago

Best Eyelash Extensions in Atlanta and the Southeast. I have been going to Atlanta Eye Candy for a while now. I receive exceptional service each and every time. I have had my eyelash extensions for a while and LOVE them! They make my eyes look so great. They have exceptionally trained staff and I feel so comfortable in their spa. I would, and do, absolutely recommend Atlanta Eye Candy to any one I know. It's clear they have very high standards and it makes me comfortable knowing I am in the hands of highly trained technicians. I wouldn't trust my eyelash extensions to just anyone but the best.