Florists >Flowers of Sandy Springs
6600 Roswell Rd NE Ste K, Atlanta, GA | Directions 3032833.935325 -84.379441
I placed my order last night online for a beautiful "Money Tree" in a black lacquer square low profile vase with moss and river stones for a co-worker's birthday (to be delivered today at work).
I received a phone call this morning from the store asking me if I would change my mind and choose a basket of plants instead. I told the lady I chose this design specifically for the personality, as it fit. A basket is the furthest from her personality. She was gruff and said she could get one in 20 minutes and hung up. That was at 10:37 am.
At 3 pm, the plant arrives. It is in a terra cotta upright pot, which is chipped on the edge. There is gravel that has been sprayed glued down and a hole dug on one side for watering. A cheesy butterfly on a wire has been shoved into the hole. This is a COUNTRY plant, not the beautiful Asian Zen plant advertised on the website.
When I call to tell her everything that is wrong with my order, and that it has already been given to the birthday girl, she wants to send someone to pick it up. I tell her it never should have been sent in this condition in the first place and it looked nothing like the website. As I am looking at the website, she has removed the photo of the plant (the spot is a blank box now) and offers me a $15 discount instead.
According to their guarantee:
"f you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 10 days of receipt of your FTD order. You may call, come in person, or write to us."
No replacement was offered, only to remove the one that was delivered so she could re-pot it in a vase that was still not the one on the website. She never offered a full refund because, and I quote "the goods were already delivered".
I have used Teleflora/FTD w/o incident for years until today.
I ordered a beautiful bouquet of white roses with blue flowers in a blue "baby boy" vase for my sister who is giving birth right now. The flowers that arrived are uncut, unmatched, and NOTHING like what I ordered. They are half dead and horrible. ORANGE roses arrived with YELLOW daisies with tons of filler flower that is dead. I am so embarrassed that my sister had to receive such an awful bouquet on such a special day. I will NEVER go there again.
I ordered flowers for a birthday and made my selection partly due to the "Happy Birthday" balloon that was included with the arrangement per the the description online. To my dismay, the balloon was forgotten when the arrangement was made. I called to inform the shop and all they could do was deliver a balloon to the recipient, after she had already received the flowers. It was too late and would have appeared tacky. I feel like I paid for something that I did not receive.
The ladies that run this store are very nice, however, two years in a row I have ordered a dozen long stem red roses for VD and each time 11 have been delivered and this year they weren't long stem red, they were pink. You just can't screw up Valentine's Day as a florist. I was offered a discount off my next purchase. Unfortunately there won't be a next purchase.
Excellent Service! – I needed a flower arrangement for my mom as abirthday prsentfor her. It was her 75th birthday and the flowers made by Flowersof Sandy Springs really made her day! I really thank them for the great service, as they attended to what I really wanted for my mom. Great job!
Great Help, Wonderful Selection – Today, I purchased flowers for a funeral, I've never been in the position to do this before. The ladies of Flowers of Sandy Springs were very helpful, they listened to what I wanted to accomplish and guided me through the entire process. The shop is quaint, with an array of flowers, balloons, accessories to chose from. You can also order online. I would suggest you give them a call to coordinate any of your floral needs. Much thanks Ladies!
Best Roses – Red roses are a standard item, but Sandy Springs flowers has the most amazing huge red roses I've ever seen. The mother's day flowers lasted almost 2 weeks.
quick service – Although they did not have the type of flowers I was looking for, the salesperson was very friendly and helpful.
Editorial Review – Beautiful floral arrangments and extraordinary personal customer service are what this floral shop is proud of offering to the Atlanta area since 1987.
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