Dolce (Reported Closed)

Doesn't Recommend

LinaATL

Joined 4 years ago

Terrible customer service. I took my friends there for the first time and which now will be my last time.

I have eaten there a few times before and it was decent. I did however come on Monday nights when they have 50% off of food. That is the only time that overpriced place is worth it.

This time, however, was exceptionally unpleasant!!!!

I have received an email telling me that the restaurant will be closing and all the food will be 50% until the day that they close. Due to that email I urged a couple of my friends to go with me there and have a decent meal. We got there and as one of the pervious reviewers has pointed out, the greeting staff was dressed not appropriately for an establishment of these sorts. We were seated right away and our server was nice enough. He did recommend a NY strip to my boyfriend and said that it was similar to the fillet minion just a larger portion. Well it was not at all!!! The server was courteous enough to change the order back to the original fillet minion, but by now we all had our food and were eating while my boyfriend had to wait.

After all that hoopla with the changing of the meals and some more waiting we finally received our bill.

Again I understood that the place is closing, due to the email I have received, and all of our food should be 50% off. The bill was full price and the server was not very polite when I asked him about what I was expecting.

I very politely asked to speak to the manager. It took her over 10 min to get to our table!!!! After I tried to explain our situation to her, I was rudely interrupted a few times as she tried to apologies, the answer I received was that the email can not be honored and the best she can do for me now is 20%. I tried to reason with her but she said that she could give me only one option and if I did not like it I can call corporate. We asked for that number and called it. First we were told that this was not the correct number then we were also that no one can help us until Monday even if we were talking to the correct office in the first place.

We asked for the correct number but were never given such a thing.

Needless to say I was extremely disappointed in my experience and I highly doubt it that I will choose to eat there again even for free!!!!

I have worked in customer service for over 10 years and there was no decent service offered to us by the management at this restaurant!!!