07/06/09

You Can Do Better!

by Uzma

The first words that come to mind about the salesperson are: pushy, inexperienced, and sort of man-bitchy towards the end. We spent roughly an hour or two looking for different bands, and eventually found one we really liked. But when it came to picking a diamond to go with the band, we found that the gentleman we were working with either did not know much about diamonds, or was trying to hide the lower quality of their selection.

Since we have visited other, higher rated jewelers, my fiance and I have a better understanding of what a quality diamond is and how much they should cost. What we found from D. Gellar was that the salesperson was trying very hard to sell us a lower quality, uncertified diamond by saying it "looked better" than the higher quality, certified diamonds. From what we have seen at other jewelers, their GIA/AGI certified diamonds are half the price of the D Gellar and Sons uncertified diamonds (of the same grade). We found this rather fishy.

Although we tried to make it perfectly clear that we were not going to make a purchase the same day and that we needed time to make a decision, the salesperson kept pushing us to buy the same day. He kept leaving, coming back and giving us a different price each time, finally even telling us he would give us the band for free if we bought the diamond from them. Again, although financially it was a great deal, his desperation and pushiness in trying to sell us the diamond/ring really turned us off and made us question his motives.

In the end although we loved the band we saw, the seemingly low quality of their diamonds and the stressful situation the salesperson put us through ended the deal for us. Not recommended.

If you are serious about finding a quality diamond for an affordable price and working with professional diamond experts, go to Solomon Brothers or Rixom.

• Pros: Nice selection of bands
• Cons: Diamond quality is questionable

10/22/08

Exceeded ALL Expectations!

by tbennett55

Staff was very professional, extremely knowledgeable and their personal commitment to me from start to finish was 100% authentic (especially Heather:)! Prior to visiting D. Geller, I had been to them all (i.e. Shane Company, Solomon Brothers, etc.) and I was beginning to think that finding "that perfect" engagement ring was going to be utterly impossible as nobody really cared to listen to what I really wanted in a ring as they seemed to be working off a hidden agenda and steering me into only certain sections of their stores. However, as the title of this review declares, D. Geller exceeded all expectations and I actually found that "perfect" engagement ring within 10 minutes of walking through the door. Thank you very much Heather and the D. Geller family as you've definitely earned my trust, respect and ALL of my family's business moving forward.

09/27/08

D.Geller and Son

by dgellerandson

We at D.Geller and Son have always tried to provide the highest level of customer

service. We are a 70 year old business that is family owned and operated and we do not

condone or tolerate such actions from our staff. In my initial, but thorough

investigation I can find no member of management or staff that has been advised or has

any knowledge of this incident. We take this very seriously and will continue to look at

all aspects of this situation to make sure this is a customer and not the work of a

competitor. Please contact Lee at 770-955-5995 with further questions.