Smyrna >Beauty > Polished Beauty Lounge
4500 W Village Place, Smyrna, GA | Directions 3008033.842892 -84.490262
Tues - Sat 10am -7pm
Sun 12pm - 5pm
Mon - closed
I went to go get my eyebrows threaded. The people were nice. But they did a terrible job. They only know how to shape rounded eyebrows which mine are not. She tried to round mine and now they just look awkward and shaped differently on each side. The lady rolled her eyes when I was trying to tell her how I wanted them shaped. I will NOT be going back. The lady that did my eyebrows was AWFUL!
Customer Service Needs a Little Help – They thing way to highly of themselves for the price and service that you get. Environment is nice, prices are way to high. When I told the person on the phone that I would call back, she got snooty and hung up. Really!!??? This is the way you conduct yourself in a customer service based business - shame on you.
Girlfriends Pray NEW SEASON "Girlfriends Night Out" – Girlfriends Pray is coming to Atlanta, GA! Girlfriends Pray would like to meet you and a girlfriend for a night of pampering, fun and fellowship as well as information about health and wellness at Polished Beauty Lounge. The cost of the event includes fellowship, light refreshments, and a manicure/pedicure. Please visit our website to purchase a ticket for yourself and a girlfriend!
Girlfriends Pray is one of the fastest growing ministries for women of Faith. Girlfriends Pray has been able to continue and move beyond the daily prayer calls and other initiatives to include Girlfriends In The Word, Girlfriends Pray Empower Study, Girlfriends Pray Global, Amigas Pray, Girlfriends Pray Live, Girlfriends Pray TV and Girlfriends Pray Real Talk which is designed to address the mental health and well-being of women. In less than one year the Ministry received unbelievable favor that began with the launch of a national tour "Girlfriends Pray Big Hat" followed by a NAACP Award for Faith-Based Community Outreach, hosted a press conference on Capitol Hill with Congresswoman Eleanor Holmes Norton and Pediatric HIV/AIDS Care, Inc., given an ongoing television segment with ABC WMAR Channel "Grace and Glory", a partnership with Carmelo Anthony Foundation, an invitation to participate in one of the largest foreign missions initiatives with other ministers and artists in collaboration with Praise Fest Ministries and nominated for White House Council Team on Faith-Based and Neighborhood Partnerships.
Never Again – I have been here quite a few times always for the convenience (location) and reasonable prices; however, I found myself saying quite a few times that I would not go back and after my last visit, I am finally sticking to it.
This business is not run well at all. I have made appointments and waited over 15 minutes past the time and I have also walked in and been taken immediately. I even asked the manager if it was better to make an appointment or not and she said it didn't matter. Although I ask for the same service (a regular spa pedicure) there is no consistency in what I get and how long it is even when I have seen the same person 2 times in a row - it all seems to depend on how busy they are at the time. I do love that they offer threading here and it is the only place in the area that I know of that does this so I will miss getting this service, but I waited over 20 minutes for my brows to be threaded this last time and I waited due to some of the manager's friends coming in - they arrived after me but were seen before me.
I have actually provided feedback to the manager before - in a nice way trying to let her know that I think they have a great place and concept but it is run poorly and the level of service is too unpredictable.
I will be taking my business elsewhere from now on.
Wish it ran more smoothly. – I went here a few weeks ago for the first time and I an torn between whether I should come back or not.
I'm guessing the young man running the front desk at the time of my arrival was new and unsure of what he was doing, since he looked confused and unsure of what to say. I felt uneasy. Then the phone rings, he answers but kept chatting and left me there to wait until he was done. Once he was done he tells me to "Hold on" and goes to the back into a room and I guess he was asking a question to someone back there. Still not knowing where I am suppose to go, I was greeted by another worker who seemed more familiar with the place and how it's operated.
She starts a pedicure bowl for me, which I thought the young man would do since he wasn't really doing anything. I sit down and she starts my pedi. She was terrific! The massage was actually a massage and not just rubbing lotion on my feet and the polish looked great! Which is always plus.
Therefore, I don't know if it's worth coming back. If I do come back, let's hope the young man at the front will know what he is doing next time so I can get started more smoothly then having someone else jump in and do it.
Not Impressed.... – I went to Polished as a referral from my stylist. Expecting good things, I was open to the experience. Although she stated that she would not return due to the unfriendly attitudes she experienced, I wanted to form an opinion of my own.
The pedicure I received did not last at least ONE week before looking old. I regularly get pedicures every two weeks, and I know a good pedicure when I receive one. The young lady who did my pedicure said "hello", and that was about it. Friendliness is not one of their strong points. I was shocked to feel the same coldness with my threading experience.
Fortunately, the young lady who did my manicure was much better and I enjoyed her services. She was friendly and professional. She also gave me some great advice with caring for your nails when wearing the gel polish. She was great.
It appears that Polished promotes itself as an upscale establishment. If that is the case, professionalism and personalized service need to be the norm and not the exception. I would much rather spend more money at a real spa than to waste my money at a place that just "plays" spa.
Although there were a few more things that influenced this review, I won't go into them. I'll just say that Polished really should invest in some intense customer service workshops with their staff. Fancy decor and unique treatment names will never be a substitute for good service.
Cute place but services aren't worth the prices – Went here as a birthday treat for my best friend. Since I get my nails done (north of the city) once a week or so, I don't mind paying for exceptional service. The spa did not live up to the hype.
We booked the first appointment of the day a week in advance but were asked to take our feet out of the pedicure bowl and start with manicures instead so another client could be accomodated. The guy who did my nails (Tom I think) was good even though he was new. My friend's nail technician was not as friendly and would interrupt our conversation to the point where we were uncomfortable.
We did not receive the entire "sugar treat" service (they were out of the souffle lotion, only had one hot towel to wrap, etc- and nothing smelled sweet and sugary like the menu of services claimed.) As the first appointments I would have expected them to be a little more prepared.
I spent $130, including tip, on two sugar treats and would not go back.
A Lot of Hype...and that's all! – Polished is a bunch of hype! I was not impressed at all. The color scheme inside the place is nice, but the baseboards were dirty and so was the floor. The service was lackluster as well. It is overpriced, especially when there are tons of nails spas in the Atlanta area. If you want an upscale atmosphere, it may be best to just find an actual spa. I visited many nail shops, spas, spa schools, etc. Polished simply was not impressive at all and it certainly did not live up to expectations of a "posh and chic" nail spa.
Best nail salon in Atlanta – They are the best nail salon in Atlanta. My friends,employees,neighbors all drive 30minutes so Polished. That means we pass over 100 nail salons because they are that GOOD.The Manager and her staff always makes sure everyone is happy with their service.Also the lates nail polish collection at all times.We love the staff and the salon.All you haters please take your anger somewhere else.
Love this place. Very chic, clean and sanitary. Don't expect any massage chairs here. Polish lasts with no chips. Staff is friendly and personal. I do agree with some of the other negative reviews about the front desk - they can seem a little snooty from time to time and you should make an appointment in advance.
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