Larry Johnson's Buckhead Auto Center

10/21/09

The best kind of auto shop

by skenner at Citysearch

There are precious few businesses in this world that appreciate the customer. Sure, all of them say they do. But Larry backs up what he says with action. He and his team get the job done the correct way, then charge a fair price. If there is ever a problem, they make it right. As long as I live in Atlanta, I will never use another auto shop.

09/12/09

poor customer service

by Harold McNaron at Citysearch

Woke up early on a Saturday morning to take the car in. We told them what we thought was wrong & the trouble we were having. The shop did not contact us once all day even though they had 2 phone numbers for us. 20 minutes before closing, we called to find out the status of the diagnosis & repair. They still did not have a diagnosis. Since they're closed on Sunday & we needed the car on Monday, we came to pick up the car. As they handed over the keys, they confirmed the diagnosis we had given at 8am that morning. We will not be going back.

• Pros: open on Saturday
• Cons: poor customer service

08/08/09

Reliable auto center

by kmw819 at Citysearch

I have been using Buckhead Auto for about a year now for all of my car servicing. I have a 10 year old car, so it does have to go in for some of the larger maintenance jobs from time to time. They have been great with explaining to me what needs to be done and if there are things that I am able to safely put off a little longer if I have to. Prices are very reasonable and the service is of great quality. I highly recommend making them your usual mechanic, which is a great thing to have.

• Pros: Great service, good prices, explain what they are doing,