Atlanta International Language

03/27/09

Prepare to learn RIP OFF in your chosen language.

by MariaA at Citysearch

IWhile I and my 3 children enjoyed our language lessons at the school, my problem arose with the business end of the school. I live almost 2 hours from the school and woke ill on a Saturday morning. The nature of my illness would not have allowed me to travel and so I called as soon as possible to inform the 2 teachers involved, one of whom was expecting and would not have wanted to be exposed, I am sure. This was counted as a less than 24 hours cancellation and I was charged for it. When my teachers had been ill less than 24 hours, I had been understanding. I did not demand payment for my time or additional classes. I attempted to find a solution through B B B, but the only solution offered by the school was that they now would allow me to take the paid for class and gave me a limited time to do so. While this was what would have made me overjoyed the month prior when I asked for this and it was withheld from me, NOW I had signed up with another language school and was proceeding there and couldn't take advantage of the offer. They would not refund the money. BE AWARE THAT IF YOU ARE TYPHOID MARY, IN THE MIDDLE OF SURGERY OR DEAD AND HAVE PAID FOR A CLASS, THEY WILL EXPECT YOU TO BE THERE REGARDLESS!!! I signed for private classes because they were supposedly more flexible. That is NOT true. Find another school who understands that you are human.

• Pros: My teachers were thorough and pleasant.
• Cons: Everything else........

06/03/08

Customer No Care Service

by ilovemychild at Citysearch

Upon attending my first class at AILI I was uneasy. There was someone that I once had a history with and it made me feel very uncomfortable -- especially with it being a small class room of 5 students surrounding a table. At this time I explained my situation to Eva (manager) and Lincoln ( who repeatedly told me he was the owner for whatever reason).I requested to be transferred to another class. They told me the only way I could be transferred was to pay for the first class I had already attended and pay in full for their second level of Spanish class OR prepay for private lessons at a much higher rate. Either way it would have cost more than double what I had already payed for Spanish level one.(260.00). I was told that this policy was put into place because of the rate that students wanted to switch their class schedule for various reasons.

This matter should have been handled with discretion and customer care especially if I was speaking with " the owner " himself. Please be sure you consider AILI'S policies before paying for classes. In my opinion I had a very valid reason for needing to transfer to another class. It is possible that a medical of family emergency would not be sufficent for a credit, without conditions, from AILI. They do not care about you!

03/21/08

Best place to learn a language!

by DGla84 at Citysearch

I have been taking classes at the Atlanta International Language Institute for almost 3 year. In this time, I have gone from a beginner to fluent in Portuguese. They only hire the best, native teachers. These teacher have not only studied language extensively but also LIVED the language and the culture.

They are a new and growing school, and they are putting their efforts into growing their reputation not only in Atlanta, but internationally as well. This is not your ordinary language school. Atlanta ILI is the best.

• Pros: teachers, friendliness, flexibility, location, knowledge