5300 Oakbrook Pkwy Suite 245 Building 200, Norcross, GA | Directions 3009333.9190406799316 -84.1777801513672
M-F 7am-midnight, Sa 8am-9pm, Su 8am-8pm
CROOKED COMPANY – Please be warned, this is the most crooked company I have ever done business with. My husband and I had an ADT security system installed in early April. The full installation charge was supposed to be $440 as stated in the contract that we signed. To account for the $440 charge, my husband wrote two checks, one for $220 at the time the contract was signed and one for $220 when the installation was complete. ADT cashed both checks for a total of $440 but also used one of the checks to make an additional electronic charge of $220 that was never authorized. Therefore, they ended up over charging us by $220.
Initially, I called the national office, 1-800 numbers etc., to try to get the matter resolved. I thought they would immediately realize their mistake and gladly help me. Wrong. They were incredibly rude, disrespectful, and refused to refund my money, even after providing them all of the evidence they needed to account for the error (bank statements, electronic check copies etc). I called every day only to speak with numerous "supervisors" who could not care less and would not help me.
After my unsuccessful attempts trying to deal with the national level of business, I reached out to the customer service representative who initially sold me my system. This gentleman was very apologetic and I believe he has tried his best to be helpful. However, it has been almost two months and every day he tells me "it's being taken care of, the money will be back in your account today." Every day passes by and the money is still not in my account and they are always just "working on it." Unacceptable. That money should be sitting in my checking account accruing interest for the last two months. Thank goodness we are not a family who is desperately in need of $220 or I do not know what I would do. I do not know how this company has been in business for so many years. Save yourself the headache and look for a different option. Crooked is the only way to describe their total lack of professionalism. I personally feel very violated that ADT made a transaction without my approval just by using my checking account and routing number. ADT has stolen from me.
ADT Security Services in Norcross, GA – You need to be warned about ADT, specifically the area serviced by the Norcross, GA office. I was sold on a system I found very convenient and signed the contract thinking that the names of the pieces of hardware on the contract were exactly what the sales person had promised me with pictures from a brochure. That was not the case, and to make matters worse part of the hardware is faulty. A month after the installation I am still waiting for them to bring working hardware. In that month I have called many times, mostly getting answering machines and never getting a call back...NEVER! When I did get someone on the line I was told that the problem "is not on us". I almost had to beg to get transfered to a corporate customer service number to complain. I asked at that point that since it hasn't been quite a month yet if i could just return everything and cancel the service and I was told that the equipment was mine to keep and that they would not take it back. I also have to pay 75% of the remainder of the yearly contract. This has been a very expensive mistake. AVOID ADT!
Editorial Review – Security systems for residential and commercial clients; includes fire alarms, motion detectors, door/window monitors, manual emergency buttons and more.
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