Massage Envy

10/23/09

Buckhead Location

by dejong at Citysearch

Kim is the best therapist there. She has wonderful hands and listens to what you need. I have been to many therapist all over and she is so far ahead of anything I have ever tried before. You can not go wrong on any day with her. Please book early for her because her schedule fills up fast. Thanks Kim for everything.

• Pros: plesant, timely
• Cons: none

07/17/09

Best massage ever!

by atlchck at Citysearch

I have been a member at Massage Envy, Buckhead, for a few months now and I absolutly love it there! I have found a regular therapist that fits my needs, but if she's not available then who ever they put me with is great too! I recommend this place to all my friends and a few have joined, which gets me a free massage. :) This is definitely the place to relax!

• Pros: experienced staff, convenient hours

03/20/09

Review for the 650 Ponce De Leon Ave NE, Atlanta Location

by LilGirlBigMouth at Citysearch

Due to the economy, I needed to freeze my membership. I went in and signed the form - asking ALL the questions necessary to freeze my membership BEFORE the next scheduled payment was done (Friday at 2am). I was also told I couldn't use any of my prepaid during the freeze. So, I asked if I could use 2 of my 3 prepaid on Thursday and have the freeze start right after and to make sure I was not charged on Friday for March.

Last Friday, I was checking my VISA bill and lo and behold... Massage Envy charged me this month!

I called and left a message to please call me back to rectify this situation. NO CALL BACK.

I called a couple days later and got a "The manager will need to research this issue and contact you within the hour..." (It's been 54 hours and I still have yet to receive that promised call).

Needless to say... I'm livid.

• Pros: When I Get a Massage... It's Great...HOWEVER....
• Cons: No stability w/my therapists; unreliable customer service