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12/08/08
Don't know how they can call themselves a business
by m2mamanda at Citysearch
This is the worst merchant service I have ever used. We waited over 6 days and still have not had our funds released. Apparently, we were supposed to fax a copy of our invoice to them to verify the transaction. We have never in 3 years had to send a credit card company a copy of our invoices. Multiple calls and no results have forced me to share this experience. When I have asked for the supervisor, I get the run around and was told that the supervisor was not there. Additionally, the transaction does not match the amount deposited. They take out their fees in the transaction itself which makes it very difficult to reconcile. Even though the transaction was according to them "not verified" they still took out their money and billed my client's credit card. However, I have not received the funds because they are not verified. Ridiculous.
The other review must have been from someone who works at Processing Solutions.
08/14/08
Great Customer Service
by SmallBizOwner at Citysearch
I love this company!! I cannot say enough about the exceptional customer service, and the one-on-one attention I receive from my personal Representative. I would advise anyone who accepts Visa/MasterCard as payment to give them a call.
- Pros: Great Customer Service, Lowest Rates I Have Found
- Cons: None
