Eye Gallery

Treated me like an old friend

by Kacie

I was a little nervous to go here after reading the reviews, but I am SO glad I did! I was immediately greeted, filled out some paperwork and taken back by the nicest lady (can't remember her name) but she was very personable and we bonded over Atlanta traffic. Dr. Kathy saw me after about 1 minute of waiting and felt like an old friend, so nice and easy. I asked her tons of questions and felt like she would spend all day answering them if I wanted.

The best part was when Jamie helped me find my frames. I'm TERRIBLY indecisive, so when he showed me a few frames, I didnt know if I loved them or hated them. I started to feel bad that I was taking so much time, but he assured me it was ok and kept on giving me frames to try. He finally figured out which ones I was gravitating towards and picked out the perfect frame- AND he wasn't just picking out the expensive ones, he actually liked the LEAST expensive ones. Loved that. Had a great experience, maybe they've chanegd their staff, I'm not sure but everyone was super nice and I will definitley go back!

Unprofessional Owner/Manager, Mediocre Optomitrist

by consumerb

Following a 25 minute wait, for unexplained reasons, I was taken to an assessment room prior to my eye exam. The man taking me back didn't introduce himself, didn't greet me, and was curt and overly casual. When I asked him to explain what he was asking me to do, he talked down to me as though I was incapable of understanding him. The optometrist spent little time with me and was very unimpressive. The only thing that saves this place is the female office staff-- I will never go back, and will recommend that my friends go somewhere else.

Terrible customer service @ Eye Gallery Buckhead

by ConsumerA

If you are looking for an eye doctors office or place to buy your glasses and / or contacts from do not use the Eye Gallery in Buckhead on Peidmont Rd! The entire staff is completely unprofessional & they outragously overcharge on all their products!

• Pros: No Pro's to this place!
• Cons: Unprofessional staff

Not Worth It! - From a Person into "Value" not "Prestige"

by SCII

The overall experience was just, "okay."

To many, value is summation of a lot of different variables ---arguably, different for different people. However, exorbitant pricing can only be justified with something that is "value-added" to the customer.

At first, The Eye Gallery's customer service is good. Then when challenged on their pricing for services against their competitors, staff members become defensive and can offer little explanation that differentiates them. If what they offer is so different (thereby justifying the extremely high pricing), then I suggest that the staff at least learns to sell based on releveant features and benefits.

As an analogy, luxury cars are sold not because they get the owners from point A to point B...mainly because all cars do that.. Customers buy luxury vehicles based on other features or benefits that appeal to them...and create value or percieved value to them.

Unfortunately, my experience exposed The Eye Gallery as an outfit that gives you basically what other competitors do ---they just charge a heck of a lot more for nothing extra..and think that it is justified.

Personally, I am not into prestige but value. So The Eye Gallery didn't work for me.

• Pros: great selection
• Cons: average service, extremely above pricing (with little to no justification)

NO Returns or Exchanges!

by treylafave

Dont plan on returning or exchanging anything there. Because of a 1 mm scratch barely noticable ( i sture hadnt noticed it) i was unable to exchange the sunglasses for the pair that i had already purched once from them that were stolen. The manager (and part owner) at Piedmont store was the ruddest person person that i have ever spoekn to in my life! As he twitched around, he said that the scratch had to have been made by me even after i repeatedly explained to him that i didnt purchase them out of the box; but that they were the ones on diplay and that the scratch could have been there before.... I nor anyone else in the store looked that closly and analized them. I wish i had have asked for new ones out of the box. The manager refused to work wtih me and just said "Bye" and to get out. I would not shop there again. I will find a better place to buy my glasses.

• Pros: great selection
• Cons: rude costomer serviec --even managers and owners