Shopping >Eye Gallery
“Still, the selection was large and very well chosen; service was outstanding.”
“At first, The Eye Gallery's customer service is good.”
If you are going to make negative comments, make sure you tell the truth about the situation...if your phone has "a voicemail that hasn't been set up, and you never answer when we try and call...don't say we didn't try and contact you. I strive to have the best customer service in Atlanta, and appreciate all the business, but don't claim we didn't try and contact you when you don't have a voicemail set up and you never answer when called.
I would never go back and I would NOT RECOMMEND it to anybody! Me and my husband ordered glasses from Eye Gallery. Mine came wrong. I had to drive 2 hours to pick them up and nobody checked if they were correct. Sales person said: " Well since you are here already ask your husband to take you to a nice dinner". Extremely unprofessional. They reordered glasses again. Promised they will do a rush order and get them done in 4-5 days. When I called to see if they were ready the lady answering the phone said it is impossible to get them ready in such a short period of time as promised because they are getting done in California!!!! 10 days lated they UPS me the glasses and guess......WRONG AGAIN!!!!! I shipped them back on my expense. One month and a half later I have no refund. I call and leave a message for store manager. Nobody calls back. Called next day manager said he could not get in touch with me. Interesting enough they were able to get in touch of us after we purchased the glasses. They have both mine and my husband's cell phone numbers!!!!!!!! Promised refund same day. Today, a day later, no sign of a refund or a phone call !!!
Treated me like an old friend.
I was a little nervous to go here after reading the reviews, but I am SO glad I did! I was immediately greeted, filled out some paperwork and taken back by the nicest lady (can't remember her name) but she was very personable and we bonded over Atlanta traffic. Dr. Kathy saw me after about 1 minute of waiting and felt like an old friend, so nice and easy. I asked her tons of questions and felt like she would spend all day answering them if I wanted.
The best part was when Jamie helped me find my frames. I'm TERRIBLY indecisive, so when he showed me a few frames, I didnt know if I loved them or hated them. I started to feel bad that I was taking so much time, but he assured me it was ok and kept on giving me frames to try. He finally figured out which ones I was gravitating towards and picked out the perfect frame- AND he wasn't just picking out the expensive ones, he actually liked the LEAST expensive ones. Loved that. Had a great experience, maybe they've chanegd their staff, I'm not sure but everyone was super nice and I will definitley go back!
Unprofessional Owner/Manager, Mediocre Optomitrist. Following a 25 minute wait, for unexplained reasons, I was taken to an assessment room prior to my eye exam. The man taking me back didn't introduce himself, didn't greet me, and was curt and overly casual. When I asked him to explain what he was asking me to do, he talked down to me as though I was incapable of understanding him. The optometrist spent little time with me and was very unimpressive. The only thing that saves this place is the female office staff-- I will never go back, and will recommend that my friends go somewhere else.
Terrible customer service @ Eye Gallery Buckhead. If you are looking for an eye doctors office or place to buy your glasses and / or contacts from do not use the Eye Gallery in Buckhead on Peidmont Rd! The entire staff is completely unprofessional & they outragously overcharge on all their products!
Not Worth It! - From a Person into "Value" not "Prestige".
The overall experience was just, "okay."
To many, value is summation of a lot of different variables ---arguably, different for different people. However, exorbitant pricing can only be justified with something that is "value-added" to the customer.
At first, The Eye Gallery's customer service is good. Then when challenged on their pricing for services against their competitors, staff members become defensive and can offer little explanation that differentiates them. If what they offer is so different (thereby justifying the extremely high pricing), then I suggest that the staff at least learns to sell based on releveant features and benefits.
As an analogy, luxury cars are sold not because they get the owners from point A to point B...mainly because all cars do that.. Customers buy luxury vehicles based on other features or benefits that appeal to them...and create value or percieved value to them.
Unfortunately, my experience exposed The Eye Gallery as an outfit that gives you basically what other competitors do ---they just charge a heck of a lot more for nothing extra..and think that it is justified.
Personally, I am not into prestige but value. So The Eye Gallery didn't work for me.
NO Returns or Exchanges!. Dont plan on returning or exchanging anything there. Because of a 1 mm scratch barely noticable ( i sture hadnt noticed it) i was unable to exchange the sunglasses for the pair that i had already purched once from them that were stolen. The manager (and part owner) at Piedmont store was the ruddest person person that i have ever spoekn to in my life! As he twitched around, he said that the scratch had to have been made by me even after i repeatedly explained to him that i didnt purchase them out of the box; but that they were the ones on diplay and that the scratch could have been there before.... I nor anyone else in the store looked that closly and analized them. I wish i had have asked for new ones out of the box. The manager refused to work wtih me and just said "Bye" and to get out. I would not shop there again. I will find a better place to buy my glasses.
The selection is breath taking.. I found the most incredible glasses here. You want to stand out , get funky or just change from the ordinary Jamie is the guy to see. If you wear glasses this place is a must!
Cutting edge eyewear that is sold in a salon setting..
Eyeglasses are treated as accessories at this fashion-forward, funky eyewear store. Lines include Chrome Hearts, Face a Face, Gold & Wood, Kaenon and Lindberg with details that range from precious metal to exotic wood and buffalo horn. Styles run the gamut from goth-inspired to glam. Certified docs offer exams on-site.
The best in town.. I've been going and sending people to the Eye Gallery for several years now. Jamie and his staff provide the best serivce, and offer the greatest collection of frames, I have ever come across. Most are expensive, true, but they also have more budget-conscious options and, no matter what the cost, their styles blow eveyone else out of the water. The service, including follow-up service, is without peer in Atlanta. *Very* highly recommended. If you're in the market, do yourself a favor & stop in.
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