American Laser Center Buckhead

01/12/09

Scam

by liannestewart at Citysearch

American Laser Centers advertises that a satisfaction is guaranteed for their laser hair removal service. I have gone to my appointments and done everything that I was supposed to for 3 years. This treatment was supposed to take 6-8 treatments and I have been going about once a month for three years and the last 6 months have been double treatments each session and still haven't seen appropriate results (have to shave every day). The girls in the office that treat me have said I should be seeing more. I have tried the more powerful laser and gone for double passes every 3-4 weeks and still haven't seen the results. I have called the office manager, Dana several times regarding the treatment not working and she refused to return my calls or would call me back and give me the run around for weeks. When I ask for a supervisor for her, I have been informed that there isn't anyone else to contact. I paid approximately $900 for this service on the condition that if it didn't work that there would be a refund since satisfaction is guaranteed and Dana has said taht legal agrees that I am not seeing results and the Regional Manager has said that they would treat other areas or provide additional services to compensate me but if it didn't work before why would I try a different area?! I think that 3 years is more than enough times for this to work if it was going to. I was told that I needed to do four double passes and they would address things at that point but then they just offered more services as compensation. I completed this in January and they refuse to address it. Please search complaints for this company as they do not fulfill promises.

• Cons: Doesn't work, Take you money

11/06/08

What happened to the bad review??

by mahmagalhaes at Citysearch

Yesterday there was a terrible review here for American Laser Center (Buckhead location)... I had an appointment with them for my first treatment and decided to cancel, because of the bad reviews I was reading... when I called to cancel, I told the lady (Dana) about this specific one on atlanta citysearch and today I came back to check and it is not here!!! How come??