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09/25/09
Great place to be treated like dirt by a staff member
by jlou1951 at Citysearch
Great place to be treated like dirt by a staff member
by jlou1951
September 25, 2009
I am an established patient,of Dr.Yong S.Lee. I had an appointment on Friday,September 11th,at their new location. I got turned around,as to where the building is located,as it's only the 2nd time I've been to this location,and the first time my husband took me there. I was 15 minuetes late,because of the above,and was refused to be seen,according to a young woman/staff member,named Jody. She said she would go back and ask Dr.Lee if he would see me,since I was 15 minuetes late. She came back,said he wouldn't see me,I'd have to reschedule.I asked her why I couldn't be reprimended,for being late,and told not to be late next time, I also told Jody to tell Dr.Lee I would find another doctor,she supposedly went back to tell Dr.Lee this,and she came back and asked me if I wanted my records to take to another doctor. I told her I've had to wait 45 minuetes to an hour to see Dr.Lee before,and she said that was why "he was adopting a new policy.". I got an epidural in August,and it was 2 hours past the time I was suppose to get the epidural. I have seen signs in doctor's offices,that say if you are over 20 minuetes late,you will have to be rescheduled,but not in Pinnacle Orthopaedics.Upon seeing Dr.Lee,after rescheduling,he said Jody never came back to talk to him,that he is in the back seeing patients,and doesn't know what goes on up front. I'm not sure if Jody worked for Pinnacle,when it was at the old location,I don't remember seeing her before. She was very rude,and obnoxious to me. So, I don't know who is being truthful,Jody,or Dr. Lee. I like Dr.Lee,and I think he is a good doctor,I gave this one star rating because of rude Jody. If she is kept on staff,and treats others the way I was treated,the doctors will be losing some patients.
I filled out a complaint form,but I suppose Jody must be in charge of that,because I have not heard anything from my complaint.
- Pros: Good doctors
- Cons: Rude,crude staff member
