Kennesaw >Carmax Auto Finance
Not One Disappointment in 3 Years.
I purchased a car and financed it through CarMax in 2007 and I have never once had an issue with them. My car still runs wonderfully after entering my fourth year driving it. I just refinanced with my bank today and the people at CarMax were very cooperative and helpful. The lady at the desk was very polite and friendly.
Also, I did have to contact the CarMax Auto Finance office a few times to get instructions and have documents faxed. Not once did I speak to a rude CSR nor did anyone ever seem annoyed or as if they were burdened by my requests. Some of you may want to remember, when you call places like this, that these people are human too and they're all just doing their jobs, just like you. On that note, I'm not one of those people who whines and moans when I don't get my way nor do I have a false sense of entitlement so this review may not be helpful to a lot of you. But for those of you who have the decency to behave civilly, I am very pleased with CarMax and will be returning there one day when I'm ready for a newer car.
Worst Car Buying Experience EVER.
Had quite possibly the WORST car-buying experience at the Kennessaw store.The people we dealt with - Fred Christi (liar), sales mgr Steve Kessner(inept) and svc mgr Christy Duncan (incompetent) - are an embarrassment to the company.
We test drove a Jetta - someone had left the lights on and the car needed to be jumped. It drove fine, great little car. Once we decided to purchase they did an inspection and said they would replace the alternator and we insisted - and they agreed - the battery. Two days later we went to pick up - after confirming that ALL work was done (and also I should say after I called - the sales guy did not call me) and lo and behold - no new battery. Service dept was closed we were stuck. Oh, don't worry, they said, we will make it right! Take the car, bring it back Friday, we'll fix it. After I pointed out that this was an incredible waste of our time, and after the manager said it wasn't his fault, we were ready to walk away. I said "are you sure you don't want to do something to make this up to us." Oh, sure, he said, they'll give us some coupons for oil changes, etc. Fine - sounded fair - we'll get the new battery and a couple of oil changes.
Surprise! My husband took it back for the battery and the service manager said Nope, she wasn't going to do anything, no battery, nada. And wouldn't you know it, this was our fifth day to return it (which frankly we liked the car!). So lesson learned, we aren't going back to carmax anytime soon.
I will repeat, while I like the actual car we got the experience was nothing short of evil. If this is the way car buying is supposed to be, I think I'm better off taking public transportation.
CareMax is a pain in th A**.. CareMax is a pain in th A**. I nmake my payment on time over the internet and then for 3-4 days receive constant phone call from Carmax, asking for my payment.
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