Tires Plus

Doesn't Recommend

steve k.

Joined 2 years ago

Owner treats customers horribly! Liars!. Purchased 4 tires, oil change, alignment, with a possible shock change depending on the price. Since it was a decent size purchase, around $1,200 I requested price match. They couldn't find the shocks so asked if I got the 6 month alignment and then changed the shocks, would it void the alignment. I was told it was fine.

Problem 1: car started pulling to the left. Was told rotation would cure most of it and adding another couple hundred miles would break them in. Got it rotated, started pulling less- still driving the couple hundred.

Problem 2: Car felt shaky after oil change. Dealer told me that the oil was probably not 5-20 which is required for cylinder deactivation on my V8. Took it back. I'm willing to cover part of it... charged me $20 bucks.

PROBLEM 3: Got the shocks changed and went back for the warranty alignment. My sales person was not there anymore (fired). Was told it's going to cost $299 because the camber is not adjustable and would have to drill holes in the towers and install some bars that allows camber adjustment. I told him that was ridiculous because the car is within factor specs and camber is adjustable on my car. Called an hour later. The car was done. No charge because the camber was adjustable.

Ok here is where the unfortunate experience begins when I ask to see the pre and post alignment sheet. Another person comes in (Per A) and here is the conversation:

Per A: We don't give pre-post sheets.

Me: You have provided pre-post sheets on previous occasions.

Per A: We don't

Me: So how do I know if the job was performed correctly when you first stated you required 1.5 hours and $299. But it was done one hour later. Put yourself in my shoes, wouldn't you ask for that?

Per A: If you don't trust us, you shouldn't come here anymore (that was a fair comment)...

Me: (I make a questioning expression and he makes a monkey face sarcastic expression back) I say, what da @#$@ that was not right.

Per A: Don't come back anymore because you have been nothing but problems - you changed your shocks and want warranty alignment, you asked for the cheapest oil and your (*&#$(@* check engine light came on, you want a free alignment when it costs $299 for your Ram 1500 (screaming at me)

Me: Is that how you treat your customers? Are you the manager?

Per A: I'm the OWNER!

Me: (Surprised I couldn't believe how he was treating me and stuttered a little).

Per A: (insinuating sarcastically a stutter) are you an idiot that can't even speak?

Me: You

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ab2158

Joined 2 years ago

Really helped me out!. I had a flat tire,and they let me come in at the very lat minute to have it repaired. I didn't think they world let me, but surprised me by helping me out.

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owenhangs85

Joined 2 years ago

Best service I have had in a long time!. John was very informative and was answering my questions without any hesitation, proving that he knew what he was talking about! The best part about everything is that they were still open after 6:30pm! Loved that. Very good shop, and I will tell every one about it.

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moverfast42

Joined 2 years ago

Will return!. I really appreciated you letting me use the loner car, that saved me from having to use the bus and all that! Thank you for the great service and I will make sure to tell every one about this shop.

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monroez78

Joined 2 years ago

Great. I love coming to Tires & More because the price is great, the service is great and they always complete my job fast!

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UraDumass

Joined 2 years ago

Stay Away. STAY AWAY - I can't give liars any stars at all - stay away from these jokers. Without going into the minor lies that led up to these - heres the two big ones. T&MCCC has a magical alignment machine - according to Jason the GM. This magical machine can do a four wheel alignment with a flat tire (WITH a bent rim) on the right front, and a spare 'donut" on the right rear. It does this with 'lasers' and something something else - after this came out of his mouth when i questioned him regarding doing an alignment under these circumstances - I jst tuned him out. Now for the 2nd lie - and this one is just absolutely unforgivable - Jasmine called me the Monday after this experience with the liar Jason - to do a satisfaction survey. We had a nice conversation - I was nice, didn't yell and scream - but told her what had happened with the alignment and other lies - and she SEEMED concerned, ACTED like it was something they cared about, and said she ... any stars at all - stay away from these jokers. Without going into the minor lies that led up to these - heres the two big ones. T&MCCC has a magical alignment machine - according to Jason the GM. This magical machine can do a four wheel alignment with a flat tire (WITH a bent rim) on the right front, and a spare 'donut" on the right rear. It does this with 'lasers' and something something else - after this came out of his mouth when i questioned him regarding doing an alignment under these circumstances - I jst tuned him out. Now for the 2nd lie - and this one is just absolutely unforgivable - Jasmine called me the Monday after this experience with the liar Jason - to do a satisfaction survey. We had a nice conversation - I was nice, didn't yell and scream - but told her what had happened with the alignment and other lies - and she SEEMED concerned, ACTED like it was something they cared about, and said she would check into it and call me back. Well, still waiting for that callback after 10 days - so I'm guessing it is not going to happen. So - they got my money for a 'lifetime' alignment and road hazard - may it profit them well. If I can keep one person away from these liars it would be well worth it

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zookvan

Joined 2 years ago

Loved the service!. They were so helpful the whole time, letting me know what I needed and letting me know what was in my best interest, not in theirs. Great prices and friendly staff members.

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jasminel65

Joined 2 years ago

thank you!. I am very satisfied with your work and I hope that you never change a thing! My father and I have been coming here for years and will continue to do so. Thank for the great service after all this time!

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jmallory78

Joined 2 years ago

good staff. They have helped me in two separate emergencies with flats and both times they have gotten to me within 10-15 minutes changing the tire fast and I was back on the road. Thank you!

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qaubrey21

Joined 2 years ago

Thank you!. I had an emergency and needed to have a flat tire fixed. They worked me in late in the day and did the job fast so I could get on the road. Thank you so much!