Yami Sushi

02/03/09

Change in staff has made the service worse.

by gumpbubba at Citysearch

First of all, the food is good and the portions are generous. The restaurant is also clean and a nice place to sit down. However, the service has gone downhill a great deal.

They used to have a friendly young man and young lady who would take your orders over the phone, or show you to your table. Those two people are currently gone, and have been gone since summer '08. Right now they have a middle-aged crazy lady who doesn't understand English very well and is almost always unfriendly. She must be related to the owner, or work for nothing, because I don't know why they are keeping her. She's also VERY slow, not very bright, and she is easily swamped.

Also, never say "Is it too early to order?", all she hears is "I want two of the following...". Don't use words that sound like numbers. (Even though she answered the question "No" on the phone, the order still managed to double... who knows...)

• Pros: Good food. Good price. Nice little sit down area.
• Cons: Service used to be good but not anymore. Hostess is bad.

09/26/08

No longer support them - Rude & Disrespectful!

by heymonalisa at Citysearch

SHORT VERSION: Good sushi, terrible service. Rude, deceitful and possibly discriminating. I have been disrespected by them several times.

LONG VERSION: I was thrilled to find a place that delivered sushi at such late hours within such a close proximity. My first orders went great, but the third time a woman told me they didn't deliver to my address. Mind you, I live near Buford & N. Druid Hills -less than 15 mins away so I ask why and she gets upset and hangs up. I call back and she repeats that they don't deliver (according to her "owner" ... but when I asked to speak to him/her she said she was the "owner"). She then hung up on me again. I call a third time to make a formal complaint and she says she can deliver but it's a $5 charge. Again, I attempt to explain that I had ordered before just fine and she begins yelling and hangs up again. I was so upset!!

So I did an experiment - I called back from another number and switched my to sound like a giggly valley girl. I use my apartment address (which is different from the complex's) and they take my order with NO issues and NO extra charge. I did this several times with no questions asked.

The last time I ordered from them it took them forever to come and they were again rude on the phone. So I tipped the minimum (15%). After paying, the delivery man angrily yells at me to not call anymore if I am only going to give him a "low tip". I believe I was maybe...10, 20 cents below 15% and I was shocked. Especially since I had generously tipped before. So to see if they would shun me again, I called gave my name and address and was told "We are not delivering at this time" and was hung up on, AGAIN.

I couldn't make this up if I tried. I had to share my experience in hopes that others will not support a company that treats their paying customers this way. It is extremely unacceptable and I have been really upset about this as you can tell from my extremely long, but passionate post LOL. Thanks for reading.

• Pros: Good food, late hours - including delivery
• Cons: RUDE, disrespectful, unprofessional, inconsistent

07/31/08

Terrible service

by Lke at Citysearch

A friend bought me a gift certificate to this restaurant a couple of years ago. When I moved, the gift certificates were misplaced, so when I found them recently, I was pleased to find that there was no expiration date. I went to the restaurant (the food was decent), and when I submitted the gift certificate, was forced to wait at my table for 15 minutes while the server called the owner, and he drove to the restaurant. When the owner arrived, he went into the kitchen for another five minutes, so we asked the server when we would be able to leave. She told us we would have to speak to the owner about that, so we asked that she go get him. When the owner came back, he informed us that he was waiting for the other owner to return his call. When she did call, he again went back into the kitchen, without saying a word to us. At that point, we had been waiting for over 25 minutes, and, with no end in sight, we left. The owner ran out into the parking lot after us and accused us (in front of several people) of creating fraudulent gift certificates, because the restaurant has changed ownership in the last year, and his current gift certificates look different than the one my friend purchased. Despite the fact that I explained how old the gift certificate was, and it had a registration number, and the signature of the previous owner/manager, he insisted that it was fake. I have never been in such a ridiculous situation, and would definitely NOT recommend this restaurant. The food isn't even close to being good enough to make up for the terrible service and embarrassment I experienced.