Castrol Premium Lube Express

Recommends

bmclean

Joined 2 years ago

AWESOME!!!. GREAT service, CLEAN waiting room and bathroom, awesome staff. Honest and trustworthy. I've been going here for years and won't go anywhere else. I would recommend to EVERYONE!!!

Recommends

atlantapatriot

Joined 2 years ago

Great Oil Change - Great Employees. We take family & company vehicles here, and they always do a great job. President of my company referred me. Manager is Marvin - he's been here for 5+ years, and he's awesome. Recently changed name/brand to Castrol Premium Lube Express (Castrol is better oil), but same employees, same owner. I highly recommend! All the employees polite and helpful. Also VERY nice waiting area - free Wi-FI, DirecTV, and very clean restroom!

Btw, owner is NOT Terry Fowler (see complaint below). Fowler owns most of the Texaco/Havoline Xpress Lube locations in Atlanta, but not this one, not west cobb locations. Owner of this location Paul, ops manager Frank. I think they changed name from Texaco/Havoline to Castrol because Fowler has bad reputation in Atlanta.

Doesn't Recommend

JasonThomas

Joined 3 years ago

I HAD TO SUE THEM!!! AVOID!!! AVOID!!! AVOID!!!. I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare.

The Oil change was fine. But apparently when they checked my fluids they "misplaced" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated.

They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there.

At least that's what they thought.

I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009.

I have yet to be paid my judgment.

My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, "you ain't nobody", literally "F. you - sue me" type attitude.

And that is exactly what I did.

I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage.

I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list.

I would appreciate it if you helped me.

Thanks in advance.

- Scorned Consumer