“Good food but loud atmosphere”
“great atmosphere and food.”
“Very poor service”
“the appetizer tastes really good and free refills can go a long wa.”
Very poor service.
I ended up writing the following letter to them after yet another disappointing experience:
There have been several occasions where I was very disappointed with the quality of service. My biggest complaint is that the food I order is never the food I get. For example, let's take today, I called and placed the following order: half a shrimp salad with mexi ranch dressing, no bacon in the salad, and a cup of tomato basil soup. After 15 minutes, I go to the Lithonia location to pick up my order and notice that the dressing is of the wrong kind. The bartender quickly replaced that with the mexi ranch dressing. Then, I spoke with one of the managers there commenting on my experience, and how this was clearly not a one time mistake from applebees. I told him that I'd greatly appreciate it if he could pass this message along to his supervisors as well as his staff. He said he would and he apologized. Well, I picked up my order and went to work, ate my soup, opened the salad container, and lo and behold! there was BACON in my salad.
I cannot tell you how many times this kind of thing has happened to me at applebees. This has happened to me whether I place an order To Go or even when I am having a sit-in visit. I have wasted so much of my lunch time waiting for the order to be re-prepared or in today's situation, stuck in my office with only tomato basil soup in my stomach. I am sorry to say, but I have lost all respect for your company and the kind of service you provide - I mean, customer no-service. Well, that's alright, I'll take my business elsewhere or better yet, just cook my own damn meals. I'm sure you could care less about this feedback, since I'm only one in a million, but I guarantee that if things don't change, there will be no more applebees. But I'm sure you already knew that.
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