Lilburn >Restaurants >
Pizza >Buck's Pizza
375 Rockbridge Rd NW Ste 198, Lilburn, GA | Directions 3004733.883218 -84.163859
Monday 11:00 AM - 8:45 PM
Tuesday 11:00 AM - 8:45 PM
Wednesday 11:00 AM - 8:45 PM
Thursday 11:00 AM - 8:45 PM
Friday 11:00 AM - 9:45 PM
Saturday 11:00 AM - 9:45 PM
Sunday 12:00 PM - 8:45 PM
AWESOME FOOD......HORRIBLE CUSTOMER SERVICE!!! – Today we ordered delivery for the office at Buck's Pizza like we normally do on Friday's. This time we decided to order an hour earlier than we normally do so that all the dishes that were ordered would get here by the time everyone's lunch break rolled around. Well, when I called I got a guy who not only didn't know how to work the computer system but had a bad attitude. When I asked if we could have our food delivered by 12 since I was ordering an hour early, he snapped and said no because they had 2 orders ahead of us and there was only 1 delivery person there today and 1 person cooking. What restaurant in their right mind has only 2 workers on a Friday?? We only had 5 individual orders that were so simple even a monkey could do it, and it could have been worse had more people wanted to order. After the order was complete they said it would be here around 12:15 which was not bad I thought but then they called me at 12:30 and said that the guy just left to come. So this makes it not only an hour late but an hour and half late from when I needed the food here. The delivery guy was sooo rude and said that it was OUR fault for ordering late (???) and not their fault. I mean seriously, come on!?!? Then they forgot to bring the drinks that were ordered as well so I had to get my money back for that because only the Lord knows when we would have gotten that. It was outrageous how rude the guy was being to all of us standing up there. Needless to say the guy didn't get a tip because of how rude he was being. He said next time you have an order this large to call earlier. I mean how much earlier can you get than opening time? The food here is wonderful and we will be ordering from them again, however it will be ordered online where I can print out each order in case they pull this stunt again. We were not happy with their way of customer service and feel like they need to be taught how to treat people. It was by no means our fault that we ordered an hour early and got our food an hour and a half late. Plus there was only 2 orders ahead of us and I am sure they got their food on time since they seemed to be more important to the man I was speaking with on the phone. Where I am from I was taught that the customer is always right and me being in customer service lives by this rule. I have never treated someone like this before. You always should try to go above and beyond to help someone and do your best to help them. If you can't help them then its ok because at least you tried right? Ok I am off my soap box for the day. I hope everyone has a great weekend!
Much better than the chains – The people are always friendly. The pizza is really good, crust is awesome and good choice of toppings. This is so much better than those "other guys"!
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