“I'm disappointed with their new "less than customer friendly" attitudes.”
“There are PLENTY of online places and other yarn shops who are HAPPY to have my money and if I have to muddle through online tutorials anyway- and you're not going to give me REAL customer service -- WHY should I come to your shop?”
I'm Disappointed in You Knitch.
I used to LOVE Knitch. In fact - I've spent THOUSANDS of dollars there - more when I was married and wealthy- and as I've gotten divorced and then become ill - I've spent less.
Now that I'm sick - I actually knit more - meaning I buy yarn and have time on my hands - but I don't take as many CLASSES and I don't go to the store as often for the fun hanging out. I REALLY loved the old space and still love the new space. I enjoyed the staff and even now they know my name and generally are helping finding things in my ability range for knitting.
Here's the problem. Lately - because I've been ill - my parents or friends have been driving me and I've been less "independent" than I've wanted.. but when I get out - I still enjoy shopping and plundering through their yarns. I don't get as much help from friends and "stitch and bitches" b/c I don't go out as much. So when I have questions - they are very stingy lately - and say, "We'd prefer you take a class because we feel taken advantage of."
Now-- I can understand that IF I wasn't buying my yarn from your shop and IF I hadn't been a LOYAL CUSTOMER since the DAY YOU OPENED. Meanwhile -- I can't get all my help from online tutorials. I get stuck occasionally. It is in your best interest to HELP ME on a slow day to read a confusing pattern and maybe help me unravel something that got stuck so I can figure it out.
I'm disappointed with their new "less than customer friendly" attitudes. I get that they can't knit my whole project - but just today I left with 2 balls of yarn that cost FAR MORE than it would have at Michaels or another "box shop." Why? Because I want to support my local shop.
If I have questions - you should be willing to ANSWER THEM. This hurts me to write. I like Kim (the owner). I love some of the staff... but -- I'm also hurt and offended by the new less than pleasant and kind treatment. I'm NOT just someone who gives you money. I'm a LOCAL CUSTOMER who wants to see my neighborhood stay wonderful. And I'm a human being who deserves consideration.
I'm not "taking advantage" of you when I get stuck on a pattern and have ONE QUESTION. I didn't even take it in - I just asked if you would b/c I have one. Now -- I'm not even sure if I will return. There are PLENTY of online places and other yarn shops who are HAPPY to have my money and if I have to muddle through online tutorials anyway- and you're not going to give me REAL CUSTOMER SERVICE -- WHY should I come to your shop?
I'm ashamed of you Knitch. And disheartened that THIS is what has become of my FAVORITE Local Yarn Shop.
A knitting paradise secluded in Virginia Highland..
Hidden from street view, this back-alley boutique feels like walking into Martha Stewart’s knitting room located in her New England farmhouse. The walls are lined with cubbyholes full of every color yarn imaginable, accented by rustic tables and old wooden floors, and light blue paint. The real draw of Knitch seems to be the classes, get-togethers and social groups that convene at the store. Knitting, sewing, dying, and spinning classes are often on the schedule, as well as times when knitters simply come together to gab and spin the ol' yarn around. Scaling the metal spiral staircase in the back of the store will take you to a second, more private room and, surprise, miles of more yarn.
The Real "Knitch" Is Here! Arts, Crafts, & Knitting Supplies! Great Staff!. Don't be mislead by the other store, called "Knitch" at Atlantic Station. Here in the Highlands, is the real deal. Arts & Craft supplies, and yes tons of yarn and spinning wheels to get you started with your kniting. What a great winter hobby to start. Don't know anything about knitting, the staff is there to help you with your knitting needs, beginners or old pro's.
Editorial Review. Highlands knitting shop features a selection of luxury yarns, knitting and spinning supplies.
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