Knitch

I'm Disappointed in You Knitch

by DrSnit

I used to LOVE Knitch. In fact - I've spent THOUSANDS of dollars there - more when I was married and wealthy- and as I've gotten divorced and then become ill - I've spent less.

Now that I'm sick - I actually knit more - meaning I buy yarn and have time on my hands - but I don't take as many CLASSES and I don't go to the store as often for the fun hanging out. I REALLY loved the old space and still love the new space. I enjoyed the staff and even now they know my name and generally are helping finding things in my ability range for knitting.

Here's the problem. Lately - because I've been ill - my parents or friends have been driving me and I've been less "independent" than I've wanted.. but when I get out - I still enjoy shopping and plundering through their yarns. I don't get as much help from friends and "stitch and bitches" b/c I don't go out as much. So when I have questions - they are very stingy lately - and say, "We'd prefer you take a class because we feel taken advantage of."

Now-- I can understand that IF I wasn't buying my yarn from your shop and IF I hadn't been a LOYAL CUSTOMER since the DAY YOU OPENED. Meanwhile -- I can't get all my help from online tutorials. I get stuck occasionally. It is in your best interest to HELP ME on a slow day to read a confusing pattern and maybe help me unravel something that got stuck so I can figure it out.

I'm disappointed with their new "less than customer friendly" attitudes. I get that they can't knit my whole project - but just today I left with 2 balls of yarn that cost FAR MORE than it would have at Michaels or another "box shop." Why? Because I want to support my local shop.

If I have questions - you should be willing to ANSWER THEM. This hurts me to write. I like Kim (the owner). I love some of the staff... but -- I'm also hurt and offended by the new less than pleasant and kind treatment. I'm NOT just someone who gives you money. I'm a LOCAL CUSTOMER who wants to see my neighborhood stay wonderful. And I'm a human being who deserves consideration.

I'm not "taking advantage" of you when I get stuck on a pattern and have ONE QUESTION. I didn't even take it in - I just asked if you would b/c I have one. Now -- I'm not even sure if I will return. There are PLENTY of online places and other yarn shops who are HAPPY to have my money and if I have to muddle through online tutorials anyway- and you're not going to give me REAL CUSTOMER SERVICE -- WHY should I come to your shop?

I'm ashamed of you Knitch. And disheartened that THIS is what has become of my FAVORITE Local Yarn Shop.

• Pros: Beautiful Luxury Yarn
• Cons: Staff has become LESS SERVICE and more $$ driven

The Real "Knitch" Is Here! Arts, Crafts, & Knitting Supplies! Great Staff!

by jaymaygm

Don't be mislead by the other store, called "Knitch" at Atlantic Station. Here in the Highlands, is the real deal. Arts & Craft supplies, and yes tons of yarn and spinning wheels to get you started with your kniting. What a great winter hobby to start. Don't know anything about knitting, the staff is there to help you with your knitting needs, beginners or old pro's.

• Pros: Quality Knitting Supply Store In The Highlands! Good Customer Service!
• Cons: Parking Is Tight In The Highland's!