A & A Mobile Auto-Truck Repair

Doesn't Recommend

sayahhh

Joined 4 years ago

Diagnosis over the phone without actually seeing the car???. Despite having the claim of "we do starters, alternators and all electrical systems", the receptionist said that they "don't do electrical work. My problem arose from me having an alternator incorrectly installed. The battery and alternator were brand new and allmof the problems were initiated after the installation. That alone would lead you to think that it might be the alternator, yet the receptionist (who probably would not be doing the work) tried to argue me down about what the problem was or was not. How can you correctly diagnose a problem without first seeing the vehicle in person??? Phone manner is customer service 101. In tough times, one can not afford to be arrogant and rude over the phone to a paying client. Not sure how their service would be because we didn't make it that far. That's like me saying "Oh, you need a tooth extracted (pulled)" just because you tell me you experience significant discomfort when you drink a Coca-Cola. I would need to physically see the tooth and take an x-ray. A&A doesn't have to worry about bad service, the receptionist can run the clients off for them.

Recommends

Contributor

Joined 10 years ago

Editorial Review. Round-the-clock service helps drivers in a pinch, fixing tires, alternators, brakes, electrical problems, lights, lockouts and more on the road.