Matty Cakes

08/08/09

Everything is perfect

by SJ411 at Citysearch

Matty Cakes definitely knows what they are doing. A bakery should be better than what you get at home or at the grocery store... and they are. The cupcakes are melt-in-your-mouth as well as the cookies.

The selections are smaller, but superb, and yes, I've noticed the staff is a little short and extremely busy.

• Pros: Truly what a bakery should be
• Cons: The staff is extremely busy

06/20/09

What a HUGE Disappointment

by sunny1 at Citysearch

I went to Maty Cakes for a birthday cake...and what resulted for over 100.00 was shoddy at best. I was told the cake would be fondant..it was not. The quality of the icing was below publix! The ribbon (this was supposed to resemble a present) was left over from chrsitmas and there were drops of hot glue all over the cake and the ribbon. The worst part was that the text was half on the ribbon half on the cake and it lifted therefore the text was disturbed and illegible. When I called to complain Matt basically was unapologetic . they are no Ace of Cakes!

02/04/09

Poor customer service

by baroleh at Citysearch

I don't know about the cakes, but the customer service is very poor. I talked to them on the phone about a cake I would need in 72 hours. I made it clear that I was flexible and did not have specific requirements. They just answered "we can't do it. not enough time. bye." I was floored. No apology, no information like "we need one week notice", no offer that maybe they could do something else. If this is how they treat their potential customers, I would stay away.

• Cons: Customer Service