05/26/09

Cancellation fee is went up to $75!!!!!!!

by tam219

EEEKKK! A $75.00 cancellation fee for not calling with in 24 hours. It is crazy for a procedure that really takes less than 5 minutes to charge such rates. What can I do, they already have all my money.

08/13/07

Worst place in the world

by lauren925

This place is a joke. I went there for over 2 years for laser hair removal on my face and have had absolutley no results from the insanely painful experience. They say it's painless, but it's like getting hot rubber bands continuously snapped on your face. Now that I want my money back for not getting any results, I've been given the run around for 4 months from Leslie the manager in Buckhead and Nina the regional manager. Nina has not returned my phone calls for the last two weeks and Leslie's worse. After three months of phone calls (where I was tempted to just go into the clinic because I couldn't get a call back), she dragged the process on and on with her "non-responder charts" and talking to corporate, Leslie said that I was going to be issued a refund. That never came so I called back and was told that I would have to grow all the hair out and come in for pictures! I don't think so! If I don't get my money back soon, I'm taking them to small claims court. Lynn428- are you interested?

• Pros: none
• Cons: horrible customer service, very painful

03/30/07

American Laser Centers

by lynn428

BIG SCAM!!! I never got the results they promised either. I've been going for 3 years and I've been shaving my upper lip in between treatments like they suggested. I'm worse off then before. I tried complaining to the manager, who was all of 18. I gave her the name of the manager who sold me the package and she even agreed that there had been other complaints about the false claims. She offered me another package at half the price. What a joke. Anybody else interested in taking them to small claims. I'm not done with them yet. slv4@charter,net

• Pros: none
• Cons: false advertising, unsanitary, difficult to make appointments