“While I love the food and atmosphere at Thumbs Up Diner, I honestly can say I was disappointed in the service given this past weekend at the East Point location.”
“Good food, AWFUL customer service!”
“I'm insulted because on my way there I just recommended their cafe to a friend, have taken several people, and recommended it to many more.”
Great breakfast spot. I enjoyed the Edgewood location better, but if you live in the S.Fulton area and want to avoid going to the city, Thumbs Up diner is still definitely a good spot to go. They offer an healthy alternative to the IHOP and Waffle House breakfast standard. Bring CASH or you will be paying a service fee at the ATM. The accept CASH ONLY.
Good food, AWFUL customer service!!!.
While I love the food and atmosphere at Thumbs Up Diner, I honestly can say I was disappointed in the service given this past weekend at the East Point location. Two of us came for brunch, seated quickly in a booth reserved for 5, waitress left something to be desired (a first, so I assumed she was new). After finishing our meal I was browsing through a local paper and finishing my coffee when the waitress came over to ask us would we move to another table when a table for two came available, they had a party of 5 waiting. The problem is: we were sitting in the front of the restaurant, we saw everybody coming and going, and there WAS NO party of 5--as a matter of fact, NOBODY WAITING at all. That's never happened to me in all my years of dining out. To add insult to injury, I asked for a little more coffee to heat up what I had, and the young waitress came back sheepishly and apologetic, saying they'd stopped making coffee for the day. This is 45 minutes before closing time, and a couple minutes before others entered the restaurant and were seated. I said okay, we got ready to leave, when I walked to the back of the restaurant to use the restroom before leaving, I clearly see in their VERY OPEN kitchen that FRESH COFFEE WAS being brewed!
I'm insulted because on my way there I just recommended their cafe to a friend, have taken several people, and recommended it to many more. I could certainly understand if we'd been there a extra long time, but after we finished eating, I immediately looked for a specific section in Creative Loafing, so we're talking a very few minutes before we were asked if we would move to another table when the new table was available. They may as well have held up a sign to tell us to get the heck out! We weren't rude, loud or disruptive--just the subject's of a bad judgment call on the hostess.
I know it's trendy, but.... Honestly, food's not stellar. Slightly better than eating in Atlanta's Edgewood location, but still a slight disappointment. Skip the potatoes. Coffee's good.
Great encore!. Dare I say it, but I think The East Point TU is better than the Edgewood store. The "dining room" is spacious, bright, and they play excellent music at just the right volume! The food, of course, it just right. Omelets are billowy, waffles are crisp, and the homemade biscuits and jams are luscious. They also smoke their own chicken onsite, and hand-batter and fry the chicken tenders that come with the totally-sinful-but-great-hangover-food chicken and waffles special. Coffee is neverending and service is focused and friendly. All this and a great mix of people make this the perfect weekend morning spot.
Loved It!!. My kids and I went for brunch one weekday. No wait and the staff was friendly. The omelet was delicious and my kids had a pancake and a waffle, which were both scrumptious. For the amount of food we received, we really should have just ordered one main dish. The only complaint is regarding the chocolate milk, not enough chocolate to be considered chocolate milk.
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