Solarium Midtown

08/05/09

You get what you pay for: a great tan

by KimuraLover

I bought a package of tanning sessions before my wedding, and it was fantastic! I realized this fact even more when I moved to a different state, and tried out a couple of different tanning salons. The quality of tan that I got wasn't even close to Solarium. When I moved back to Atlanta, Solarium was one of my first stops. I bought another package, and enjoy that I can use my sessions sparingly and still keep great color. I've never been a regular visitor to tanning salons, and am VERY frugal with my money, but Solarium is one of the few places that I will spend the big bucks. It's totally worth it, although the prices don't allow me to go as often as I'd like to.

The beds and bathroom are always clean and tidy, and the staff is friendly and seems knowledgeable (even if only superficially). Every now and then they'll have special discount weekends, which is when I usually try to buy product or packages.

The only problem I've ever had was in regards to a product that I bought. I was advised by a staff member to purchase a certain item based on the tanning goals that I described to him, and the results were not at all what I asked for. When I tried to exchange it for a different product, I was told that they couldn't return anything. The best offer I got was a small discount on the item that I did want to purchase, but the other stuff just went to waste. On the plus side, the manager did let me borrow her face product once, which was very nice of her. Of course, they sell the product there, so it was a good idea to make the sale, but nevertheless it was thoughful of her to offer.

• Pros: High quality tanning, knowledgeable and friendly staff
• Cons: Expensive prices

04/09/08

Personal attention and rapport: Solarium is doing it RIGHT

by richelton

If you want a 'vending machine' experience then Solarium is likely not for you. A lasting rapport with REAL PEOPLE who are friendly and personable and who always make you feel welcome is crucial to the 'spa experience' whether that means half a day or just half an hour. I joined over a year ago as something special I could do just for me. I'd visited two other tanning salons in Midtown Atlanta but the experience was pretty disappointing. The staff at Solarium was so different by comparison that frankly I wouldn't go anywhere else now. Most of the time they greet me by name (and I'm just a regular guy, not a media or 'scene' personality) and have me up on the computer before the door closes behind me. That really makes my day sometimes. Anybody can buy a few snazzy tanning beds--and Solarium does have state-of-the-art equipment, clean and attractive rooms, good maintenance on the beds, plus little touches like moist wipes and body spray available--but ultimately it is personal rapport and attention that will make or break you in this business. If you are looking for more than just how few quarters you can get away with loading into a box for some UV rays then check this place out. They are doing it right. (And no, I don't work there. Just a satisfied customer.)

• Pros: Customer Service, Ambience, Rapport, Location
• Cons: Parking

02/14/08

AVOID- Couldn't get past the sales schpiel !

by Scott30309

Place seems really nice in appearance. I was taken on a 15 minute "tour" of the facility which was a little too much. THEN came the "hardball" sales routine. All I wanted was to buy 1 session to try the place out. They really don't offer that...they pitch you hard on monthly plans ranging from $60-$100. I felt like I was buying a car......pressure to buy immediately. I was told that a single session for the lowest level bed was $25! So frustrating. If you are looking to buy a few sessions or just try one of the beds out this place is NOT for you.