Atlanta >Assurance America Insurance Co
“Poor communication - poor customer service”
What a nightmare! We have had the displeasure of dealing with this insurance company for almost 4 weeks now and no results yet. Their policy holder was at fault and the accident report indicates it. No word from the adjuster because their investigating the accident. Investigating what ?? Their client ran a stop sign and banged my wife's car with my 10month old son in the car. And now they are trying to say my wife is partially at fault because of where the damage is located on the cars. Claiming she should have avoided the accident. They don't even know what reaction time my wife had or where the impact took place in the intersection. Plus it had been raining and the roads were wet. Their policy holder was cited for the accident and they're stating that doesn't determine liability. If their customer didn't commit a violation then the accident wouldn't have happened. The accident could have been worst than it was, if my wife didn't avoid the impact as much as she tried. Sounds to me this company has no respect for life, health or laws.
Sadest Company that i have ever dealt with.
My car was hit by one of their insured on Oct 17 it is now Nov. 22 and I haven't gotten a settlement yet on my claim. They won't return phone calls. O my bad They did 1 time when I called and left a voice mail saying how there company is no good. She called me back within 30 mins. to let me know that she heard me talking about her. But I wasn't lying at all. this company needs to be put out of business. I don't know who gives them the right to dictate who much time off my job and school I can miss just because they don't want to pay me for the an accident they insured caused. BOTTOM LINE DON'T WASTE YOUR TIME GETTING THIS INSURANCE !!!!!!!!!!!!!!! AND I HOPE YOU ARE NEVER STRUCK BY 1 OF THEIR INSURED DRIVERS
THE SUCK THIS COMPANY CAN GO DIRECTLY TO HELL.
Poor communication - poor customer service. This company is horrible at returning phone calls for claims. Their fax machine has not been working for at least five days. The claims agent's voice mail does not accept voice mails, and she has been told this at least five times, as well as her supervisor. I wrote an e-mail two different times, and neither have been acknowleged . In addition, the assigned claims adjustor did not even contact the drivers involved in the accident for a statement for 30 days. This has been a poor company to deal with in communication, and I would never recommend their services. Comically, they received a Top-10 business award for Atlanta, but it had nothing to do with customer service.
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