Austell >McCravy Heating & Air~
“The owner was extremely rude and when I asked her if she was ok with losing an established customer over a $60 service visit she said she was fine with it and actually LAUGHED!”
Dealt with them for years.... We've dealt with this firm for more than 10 years and had no problems at all with their service or attitude. As a matter of fact, they were instrumental in resolving a serious issue we had with Rheem several years ago. We have a service contract on our furnace and a/c and see either Tommy or Adrian twice a year. Sharon calls to remind us that it's time for them to come check our units and they've always come (usually calling to let us know they're on their way) when we make the appt. No one's perfect, of course, but we've been very satisfied.
Horrible customer service by the OWNER. They sold me a one year maintenance agreement which included 2 service visits for maintenance. They provided one visit but refused to honor the second visit, which I had already paid for, because 12 months have gone by since the contract was purchased. The owner was extremely rude and when I asked her if she was ok with losing an established customer over a $60 service visit she said she was fine with it and actually LAUGHED!! I hope no one will use this company since they are fine with taking people's money and then not providing the service that they accepted money for.
Editorial Review. Quality heating and air conditioning installations, maintenance and repairs, as well as round the clock emergency service.
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