09/10/08

I finally love my hair!

by 2dact

I found this salon online and was surprised because I always thought that the Aveda place at The Avenues at West Cobb was just a store. They have a whole salon and spa behind it. I knew Aveda had a good reputation so I called and made an appointment. It took a few days to get in but that didn't bother me. My worst haircuts were from people who were available when I walked in someplace without an appointment. I saw Kelly and for the first time in years, I feel like my mane has been tamed. The best part is I can do it myself. She was as much a coach as a hair stylist. I looked around a lot and they seem like a happy group of people. I only saw pretty hair-nothing crazy or 'out of the box' on the staff or their clients. I'm so happy, I want to tell everyone I know! Oh, and it smells so good in there--almost delicious!

• Pros: While I was waiting, I had a great hand massage. The hot towels are nice too!
• Cons: Seems a bit crowded in the salon. They were really busy but I never felt rushed.

11/27/07

I really like this place.

by cathyj417

I stumbled upon this forum quite by accident and I have to say I was shocked to see some of the comments. I have been a client at true for nearly 4 years, shortly after they opened, and while no business is perfect (I own my own as well), I am always impressed with their commitment to excellence. My hair always looks great (that is what I'm paying for), the two stylists I have used are both professional and friendly and I have received loyalty discounts on both my hair and products I have purchased. I did have an issue once when my color wasn't what I had hoped for but Ava, the manager, was quick to return my call and get me in the following day to have it corrected. One time in 4 years is much better than what I have experienced in past salons. I like that they always call me to remind me of my appointment because my stylist is hard to see (that is why I have seen one other one) and I have to make my appointments a month in advance. I like to think the fact that it is hard to get an appointment is because they are so good. As far as I can tell, all their stylists work full time and are always busy. If you wait until the last minute, there is no way to get an appointment - they are the only nice salon in West Cobb and I have been to many to make this claim. I hope you enjoy true as much as I do. They are really good, accomodating and the salon has a nice, comfortable atmosphere. Try Stephanie or Heidi. Best wishes.

• Pros: I always love my hair!
• Cons: expensive (but not arrogant)

11/17/07

Avoid if possible

by sallly

I've been going to True ever since March 2006, however, many issues arose that caused me to never come back here again. It has always been an issue getting an appointment with my stylist! How come that is ALWAYS the case when calling two weeks in advance?! Apparently True salon doesn't want to keep the business on their repeat clien who had spent $$$ there!

Recently they have changed their phone number-no courteousy notice, no card, no call....poor customer service-awful managment!

My stylist was the only reason thet kept me going there-she is very professional, nice individual-even sent me a card last Christmas-please note the card was from my stylist personally-not from True!!! True salon "true"ly leaves a bad taste in my mouth. Don't waste your time or your money here.

• Pros: great sylist
• Cons: very poor management, luck of customer service