Alpharetta Internal Medicine

04/18/12

No return call STILL!! Do not use this Doctor's office

by rock01

I have NEVER used a Doctor's Office with such horrible customer service before. I have still not received a return call from Yolanda (the office manager) in regards to scheduling an Echo Cardio Gram that Tina Strickland(nurse practioner) wanted me to have done. Lindi(receptionist) said that I would be receiving a call back LAST WEEK...Yeah, no response!

Do yourself a favor go find another Doctor; there are plenty of good Internal Medicine Practices in Alpharetta....I would suggest an Emergency Clinic before this Doctor's office. I will moving forward with NORTH FULTON FAMILY MEDICINE....they actually returned my call....

02/04/12

The Very Worst Doctors Office I've ever been to!!

by Carol Perry

I had made an appt. for my husband at 8:45 yesterday and after we got there, they said that we didn't have an appt. and then waited 15 mins. at the front desk for them to confirm the visit, then argued with us saying that they hadn't done his blood work and I said that they did. Rude is not the word - they are s___ a___s to say the least. I worked for the State of GA and if we EVER treated the public like this office, we would have been fired. Not only are they nutcases but they don't know what they're doing. New system in place is a bunch of hooey- they are the most incompetent, idiots I've ever dealt with. The appt. secretary looks like one of the stepford wives - stoic and claimed she didn't know the woman that worked there before her. Waiting 48 hours to return a nurse call is outright preposterous!! You could die waiting for a phone call from them. If you value your health and well being - take my word for it 'GO FIND ANOTHER PRACTICE'! They should CLOSE this office down due to incompetence!! I myself am looking for another Internal Medicine Group because they're like fish - there are more in the sea!! Charge you extra $25 too if you can't make the co-pay! The doctors are trying to pay for their condos and boats and could care less about you.

12/27/11

They are TERRIBLE!!!! RUDE!! Will wait forever!

by Joe1234567

In total in three visits I waited a total of 4 hours for about 35 minutes of actual health-care work. The staff is terribly rude, but the fact that they never have called to give me any results in 3 weeks says a lot! They are unorganized, inconsistent, and very, very, very rude.

This happens after you try 3 times to get through their phone system to actually confirm an appointment!

Don't bother complaining.....their office manager will only say that they are "really busy ......and you will just have to wait". "If you reschedule your appointment we will charge you for this one and the next one".

WOW!!!

Good luck

03/25/11

Great service? Why aren't you getting the same????

by gerry1245

I have been going to this practice for almost 2 years. I haven't had a single problem. The doctor I see is very caring, prompt (never wait long, if at all) and her nurse is very caring and calls me back before that day is over. Their voice mail states up to 48 hrs, but it is never an issue. I worked in a medical practice, and this one is no different from any other practice. YES their phone system is terrible, but if you are nice and patient you will receive prompt care. Maybe some of you are TOO NEEDY to wait for a callback. I really like the facility and parking. You do not have to park in a parking garage to access the building. The front office staff was very nice to me. Maybe the old saying "treat others the way you want to be treated" is true.

11/21/10

Low quality receiptionists

by ellet

When you enter Alpharetta Internal Medicine don't expect to be greeted with smiles. But first you'll have to stand there and wait until they finish typing whatever they are typing. Whoever hired the young brunette with the round face showed very poor judgement. Her only talent is back-talking and sass. I came to pick up a perscription for my husband (after a telephone conversation with his nurse instructing me to do) and was met with rude resistance and a lecture on their policies for 10 minutes before she finally went back and got the perscription. We have been patients for over ten years and wonder why we continue. It is time for the doctors to drain the swamp and hire some ladies who can be pleasant and show some good manners toward the patients (who by the way, furnish the salaries of the employees there.