Doesn't Recommend

beardoggy

Joined 5 years ago

Run...don't walk away from this company!!!. Terrible customer service. No return calls or emails. Very vague in preliminary discussions on the TV issues I called to inquire about. Just because Mitsubishi (or anyone else for that matter) gives their info for companies to repair TVs doesn't mean squat. I've since called a wonderful company: Atlanta TV and Video Repair. I'm surprised this company is still in service !!!

Recommends

itsWag

Joined 2 years ago

Great Service!. Epac serviced my TV set and provided AWESOME service. The repairman was very professional and polite. He told me that he had to order a part for my TV; he came back in two days with the part and fixed my TV. You guys were great and the price was affordable!

Doesn't Recommend

malcron

Joined 6 years ago

I wouldn't let him fix my toaster, much less my TV. I had two tv's to fix. One a 55" rear projection, I get charged $285 for that one alone, and it still didnt fix it, he was supposed to come back and look at it but cancelled that appointment twice without calling, I had to track him down.

I had also given him my projector for my home theater, he takes a week to diagnose it, says it needs two parts and that he "ordered" them. His excuses go from they sent a wrong part, to we're having a conference call with the manufacturer. Even though he was supposedly only waiting on a part they "forgot" to send, 3 weeks and several excuses later he says he cant fix it.

Nice guy, but dont believe a word he says. Prices are within reason for the services, but you dont get what you pay for and may have nothing to show for YOUR $285, I know I dont.