Cactus Car Wash

10/19/11

Upset Customer - Issue Fixed

by Katies1

I had a bit of a rough time with Cactus, the first time I went they sent me home with overly wet seats, and without proper explanation on what to do, the seats started to smell. However, after I contacted them about this, they took my car back TWICE, detailing it so thoroughly that the car not only smells great, but it actually looks nicer than when I bought it. Capitalism at it's finest. They provided a product, and when I wasn't satisfied they fixed. I would recommend them to anyone.

05/30/11

Barely cleaned my car, broke my emblem

by AtlantaResident

I first went to Cactus ten years ago. It was good then but has degenerated into a terrible state. Their service is more than rude, it is hostile. I got a mini-detail and they barely cleaned my car. They broke my emblem, refused to fix it, and laughed at me when I argued.

04/28/11

Customer service is terrible!

by Soarabove

Unprofessional and rude management. The washes they advertise always come with an upcharge. The terrible experience begins as you drive up and the greeters demand your credit card before they do your service. Beware.

03/06/11

Best Car Wash in Buckhead

by para7789

The friendliest most professional people. What I like about them is that they're truly organized. They know what they're doing which means I'm comfortable with their recommendations. Once they told me to stop parking in a certain place at work. Apparently the trees were dripping a sticky oil on my roof and it was difficult to take off. they were right.

thank you for your professionalism, I love my shiny car!

08/13/08

Wanted it to be better - but totally ruined my day... and my new car's dash

by nowinatlanta

I really wanted to like this car wash - it is close to my house and they are pretty friendly (and the service was fast). Unfortunately, when I took my new car in (Toyota Camry) in for its 1st car wash (!!) they managed to put two large gouges right across the dashboard / gearshift panels. (I'm guessing it is from them draggin the vacuum hose or sliding across from one side to the other as they cleaned the windows).

To make matters worse, when I pointed the scratches out to the management, they seems very unconcerned. They took down an "incident" report and promised to call to followup within a day. Four days later and I haven't heard anything (now I'm calling them).

A good example of "you get what you pay for"... If you want to take care of your car, this may not be the best place. The anquish of seeing these two scratches everyday definitely means I'll never go back...

• Pros: low cost, fast service
• Cons: lack of care for car, non-caring management, damaged car