Atlanta >Real Estate Operators > Lit Property Services
If you are looking for a "Slum Lord," then LIT is your top pick. The day I received the keys to my new apartment, it was filthy, had the water, gas, and electricity shut off (even though the lease states I would have days to switch the utilities into my name). The drains were clogged, the refrigerator smelled like rotten food (this was later replaced with a leaky, rusty, used fridge), the washer/dryer combo was broken (this was removed after 8 months of trying to have them repair it and finally telling them I refuse to store their broken appliances), and the list goes on and on. I was also told the day I signed my lease I would have to pay a $50/month water fee. The only reason I agreed to this was that I thought I would have a working washer/dryer unit. Every time I made a maintenance request, I had to spend weeks on the phone and deal with multiple visits from the maintenance crew before the issues were dealt with (not necessarily repaired). When I discovered my AC was broken, I had to suffer through weeks of my apartment being 80+ degrees inside. The maintenance man kept insisting it was not broken because the unit turned on. He even brought a tool which took the temp of the room, 83 degrees that day, and still insisted it was only that hot inside because I had opened my door 4 times that day going to and from work. Absolutely crazy! The bugs were out of control because they are too cheap to have regular pest control. Their apartments are poorly maintained, and I would not recommend anyone to use this management company.
Excellent Company!. I was having some hard times and had to find a new apartment, quickly, and make sure it was affordable. I found LIT on the web and saw they had a lot of properties to choose from. Their leasing agent was able to help me pick a few out and I was viewing them within one day. I was able to get the one I wanted and lease very quickly. I was also given the option for rent of autodraft or I could pay in person. I would recommend the company to anyone - they know their business!
A Horrible Experience!. I had a horrible experience with Living Intown. The apartments are reasonably priced, but I don't think it is worth it. For starters, there was always something broken, so they were constantly in and out of your apartment. It took me several months (and about $50 worth of pesticides) to control the insect problem. I still ended up seeing them periodically. They also sprung a $25/month water charge on me as I'm signing the lease. You can't trust what they say either. I had problems throughout my lease and I was told that everything was okay and not to worry about it. That wasn't true. They charged numerous fees for things I didn't do. I have never had a problem with a landlord in my whole life (I am 30 years old). I wouldn't advise renting from here. They manage a lot of properties intown, but there are other options so just keep looking.
While we strive to make each of our residents exerience as pleasant as possible we understand the challenges this entails. We regret that you had a negative experience and apologize. Customer service is our ultimate goal and we work hard to put our clients and residents first. We would love the opportunity to make this right and apologize once again for the unpleasant experience.
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