11/07/09

Very helpful service and advice

by Pamela Ingram

I had purchased an opal for a gift for a dear friend. My husband and I visited Solomon Brothers to get the opal set in a pendant. Ryan spent a lot of time with us to select the setting which had to be ordered. He called us when the setting arrived and we came back to approve it. After the opal was mounted, Ryan called us to pick it up and the work was beautiful and the price was very good. I strongly recommend Solomon Brothers for anyone needing any work done, and especially Ryan for knowledgable and extremely friendly service.

• Pros: Ryan was extremely helpful and knowledgeable
• Cons: Location a little difficult to find first time

10/01/09

Buyer Beware

by vlb404

Incompetent sales force, horrendous customer service, bait and switch pricing, and arrogant/indifferent management staff makes this a store not worth returning to. Promised the piece we ordered for our anniversary in 3-4 weeks, it's now 7 weeks later (and well past our anniversary date) and still no ring. Do yourself a favor and take your business elsewhere.

• Pros: wide selection
• Cons: sales staff, customer service, mgmt

09/25/09

The best place in Atlanta for engagement rings

by brewmeone

I brought my girlfriend at the time into Solomon Brothers to look at engagement rings. She was moving overseas for an 18 month work stint, so I needed to get an idea of the type of ring she was interested in. After spending almost an hour scanning each case and looking at different settings, she actually found she liked a style completely different than what she thought she would like. We had her ring finger sized and setting style recorded by the sales associate.

Zoom ahead 9 months... and I was ready to purchase the ring. Unfortunately, my information was cross referenced in the computer. There was another customer with my same exact name, which meant the ring size and setting were not recorded in the computer. Thankfully I remembered the ring size (or close to it) and was able to remember the exact setting.

Normally, the above experience would have soured the transaction... but Terry with Solomon Brothers really went the extra mile to make up for it. The engagement ring was ordered and turned out incredible. Since I didn't have the size exactly right (it was a little big) Solomon Brothers took care of having it re-sized (twice) when my fiance was back in the states.

My fiance and I purchased our wedding bands from Solomon Brothers as well... both turned out great. We will definitely use Solomon Brothers as our jeweler in the future.

• Pros: Very accomodating, incredible selection, excellent service.
• Cons: See details