The Spa on Paces

09/12/09

Heaven on Earth

by Busy B Traveler at Citysearch

Rozina is an angel from facial heaven and The Spa on Paces is my personal heaven on earth! I have been seeing her monthly, for over a year now, and have had everything from the Oxygen/Vitamin C facials, to the 4 layer facial, to peels. I am very picky about my skin care since I have ultra-sensitive skin. I can honestly say, Rozina customizes my skincare to meet my personal needs and she makes my sensitive skin seem not so sensitive! I’ve never had an adverse reaction to anything she has recommended or done to my face. In addition to providing great advice on skin care, she has a very therapeutic touch as she explains what she is doing and why it’s good for your skin. I love the products she has used with me, but I also love her facial massages and how she truly relaxes you. I’m a very inquisitive customer, so I ask questions about certain products, techniques and procedures – Rozina always answers and educates me. My skin has improved greatly since I have been seeing Rozina and I follow her advice and informative instructions on my skin regimen. Even if I moved 100 miles out of Atlanta, I would still find a way to get back to The Spa on Paces for my monthly facial treatments.

In addition to Rozina and her outstanding services, Jamie, the manager, is usually there to provide a friendly greeting and always offers delightful conversation. Every time I come in, she remembers me and my stories. I know she truly cares and makes me feel welcome every time I walk through the door. I’ve also had a couple massages from Howard and he is such a sweetheart! His hands are amazing and he, like the rest of the crew, is a true professional and is amazing at his work. If any of the staff members were having bad days, I could never tell because they are all very client oriented and put your needs as the priority.

The spa itself has a very warm and cozy atmosphere – never have they forgotten to offer me liquids before and after treatments. Never have any of them been tardy or unfriendly. Never have they not escorted me upstairs to their cozy client area and made me feel relaxed before my appointment began.

In addition to the aforementioned positives, The Spa on Paces carries top of the line products and never force products down their customer’s throats. They give recommendations, but never do I feel pressure to buy anything like some spa’s attempt to do to their customers. Some of their products include Eminence, a high quality organic skin care product line. Eminence is not easy to find, even in a city like Atlanta. After searching everywhere across Atlanta, and experiencing some of the world’s finest spas ranging from Los Angeles, New York City, London, Milan, to everywhere in between, I have to say I’m proud to call the Spa on Paces my favorite spa – and again, it is my personal heaven on earth.

• Pros: superior facials, cozy environment, friendly staff
• Cons: dependings what time of day - parking. Typical Buckhead tho

07/16/09

Spa needs help

by MrsBigglesworth at Citysearch

I have been to Rozina a few times and she is wonderful - she truly understands skin conditions and the spa has excellent facial products. It is unfortunate when I call during business hours, I can rarely get anyone to answer the phone and when I left a message no one called me back. When I complained to the owner, she simply responded their voice mail was having issues but did not provide anything for the inconvenience. The same thing is happening this morning and I am once again looking for another spa as no one is answering the phone. This spa should go to an online "make a reservation" system if they can't cover answering a phone during business hours.

• Pros: Rozina is a wonderful esthetician
• Cons: Can rarely get anyone to answer the phone

06/10/09

TERRIBLE SERVICE, TERRIBLE MASSAGE!

by SunnyKelly at Citysearch

I went for a much needed massage and JAIME was THE WORST massage therapist I have ever been to! She was rough, and I felt like she didn't really know what she was doing. I have given my husband the same caliber of massage at home with no training!

After the massage, my upper back actually swelled up and became so sensitive to the touch that I couldn't even lean back on a sofa!! I called to let them know about this absurd reaction the next day and that I wanted my money back, and their answer was that I didn't drink enough water. I informed them I had received many massages and knew the protocol about drinking plenty of water and that in fact I had been drinking only water since leaving the spa the afternoon before. They informed me that JAIME was the manager, the same person who had given the massage, and that she was out of town till Thursday. She didn't even take my phone number so I am not expecting a call. I will be calling Thursday to discuss this with JAIME and let her know that I will be filing a complaint with the state's business agency.

The whole experience was very unprofessional in my opinion. I was handed a clipboard with the standard spa questionaire and told to go upstairs. The clipboard they handed me to fill out my PERSONAL information contained someone else's form so I went downstairs to give my completed form back and to let them know and they shrugged it off. Unfortunately I had already handed mine over , but told them that I would appreciate it if they wouldn't leave my personal info for others to read in the spa. Also, there was no place to put your clothes, purse, etc. and they didn't offer a towel or anything to wipe off the oil after the massage. I even looked in the cabinets after JAIME left the room and found them mostly bare.

The woman also told me that they have never received any complaints about JAIME and that she has many repeat clients. I have since seen a handful of pretty negative comments on the web about JAIME in particular, so to all of you thinking about booking at this spa, DON'T!!

• Cons: TERRIBLE SERVICE, TERRIBLE MASSAGE!