“When it was our turn to order I thought our order would be easy, since we had decided to only get drinks and a pretzel, (and the entire display was full of pretzels).”
“WORST customer service, ENTIRELY LONG WAIT, PRODUCT MISREPRESENTATIONS”
Burgers, sandwiches, Happy Meals and all things fried and grilled draw families and fans to the world-famous Golden Arches..
The intoxicating smell of golden fries cooked to crispy perfection and succulent burgers sizzling on the grill permeates the space, while a lively chatting and munching crowd maintains a laidback vibe at this famous fast food haunt. Hungry patrons of all ages and walks of life order classic favorites like the Big Mac, Chicken McNuggets, and the Filet-O-Fish sandwich. As for breakfast (it is the most important meal of the day, after all), this drive-thru king offers both sweet and savory morning meals like the Egg McMuffin and Hotcakes, as well as flavored iced coffees for a much needed java jolt.
WORST CUSTOMER SERVICE, ENTIRELY LONG WAIT, PRODUCT MISREPRESENTATIONS.
Before we were even served, other customers were having to wait a long time for their food. It appeared as if no maintenance had been done in the dining area: FLIES BUZZING AROUND DIRTY TABLES, DRINK STATION WAS STICKY, NASTY AND TRASHED, there was no tea made for customers, and the trash was overflowing and this was at 10 minutes until 2:00p.m. on 7/4/08. The cashier on duty was also yelling at the cook, and there were only a total of 3 people on duty. When the customers ordered in front of us, they hadn't received straws in their bag, and when they asked for a straw, the cashier never gave her one. If the straws were around the corner by the drinks, why did she just not tell her that, instead of letting her stand there for 5 minutes - until the other customer said to the one waiting, that she found the straws... THAT WAS REALLY RUDE. Then the next guests who ordered had to ask for their cups to get their drinks, after they had already placed the order, because the cashier had not given them the cups until they asked for their cups. When it was our turn to order I thought our order would be easy, since we had decided to only get drinks and a pretzel, (and the entire display was full of pretzels). When my mother ordered, the cashier told my mother: "IT TAKES 3 MINUTES TO COOK A PRETZEL-- YOU CAN'T HAVE NONE OF THOSE." Why? Were the pretzels in the display case fake or just for show?!
By far, this was the worst visit to McDonald's in a long time, and we could have gone to the other McDonald's across the intersection and it would have taken that long, and the service would have been better. You would think that since it was a holiday weekend the manager would have had an extra person on duty. The most ironic thing though, was a big sign painted on the wall that said "SPEEDY" . It should have been painted over to read "SLOWEST" !!
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