Doesn't Recommend

Kris J.

Joined 1 year ago

Service Experts - NO. If I could put NEGATIVE 5 I would.....long story short they came out for my spring A/C cleaning - my A/C was working FINE - they leave and an hr later no cold air was coming out - they came back and said my coil was leaking and we needed a new A/C system. So I said okay.........I paid $5k for a new A/C system which they installed wrong and b/c of that my hallway ceiling collapsed - there were also leaks in the line set and coolant was leaking - SO NO event though my warranty is w/Service Experts - I'll pay someone else - HORRIBLE HORRIBLE SERVICE DO NOT USE!!!

Doesn't Recommend

WaltP

Joined 2 years ago

Bad Service Or Worse?. Poor Training or Much Worse?

Posted by WPapanek on 08/30/2011

AC not working, service guy said it was either the Capacitor (relatively cheap) or the entire outside unit would have to be replaced for $2000 to $3000. Capacitor did not fix it so he called in another guy who turned out to be the Sales guy. Sales guy said unit was about 10 years old so we may as well replace the entire system for $6000 to $8000.

I thought it was not that old and still under warranty so my wife showed him a receipt left by the previous home owner that showed the unit was only 7 years old. Sales guy told her that receipt was for something else and proceeded to sell us an $8000 unit.

I got home from work and verified that it was the receipt and that it was under warranty (all it does is take a call to the manufacturer with the serial number that was on the receipt as well as the back of the unit). Then they tried to tell me the warranty would be only for the person who bought the unit but that is not correct either.

I called in another company to do the warranty repair but within 5 minutes they had diagnosed it as a bad fan motor that cost $275 to repair. Just looking into the top of the unit you could see the grease leaking out of the fan motor, they didn't even have to take anything apart.

Not sure: 1) why they missed that easy diagnosis 2) why they said the receipt was not for the unit 3) why they didn't know to call the manufacturer with the serial number from the back of the unit to find out if it was under warranty (you don't even need a receipt and Amana is not an uncommon brand) 4) not sure why they said the warranty would only apply to the original purchaser. I called in to find out some answers and someone was supposed to call me back but its been over a week and still nothing.

Doesn't Recommend

busymom66

Joined 2 years ago

No servicew, not experts. I have used Peachtree Service Experts for years and I am not sure why - their company name contains two inaccurate words. They installed a new system in my home about three years ago. A year later they came out to do a service call and realized my system had not been set-up correctly - this does not imply there is an expert involved.

The final straw has been the total lack of service. I have had three appointments set up in the past two weeks. Each time I call to check on the status of my appointment, they tell me I called and cancelled the appointment. I have not called to cancel any of the appointements. I am supposedly a preferred customer who pays a premium for this treatment.

What a joke.

Doesn't Recommend

Hank55

Joined 2 years ago

RIP-OFF BIG TIME. This company tried to charge me $471 for a part that cost them less than $50. I call this unethical and down right criminal. The tech was nice enough to show me the company's price book. RIP OFF COMPANY.....WATCH YOUR BACK WITH THESE FOLKS.

Recommends

lynnekruse

Joined 3 years ago

I have been a customer for 30 years. I have been a customer for 30 years and have always had a very good experience with your service. Your technicians are very professional, arrive on time and know what they are doing! I have been pleased to recommend Peachtree Service Experts. Omid has been here several times and is extremely conscienteous and knowledgeable.

Recommends

jeannettek

Joined 3 years ago

This was an emergency service call..... This was an emergency service call -- after hours on a Sunday night at my in-law's residence... bitter cold and heat out.The technician (Sean Lee -- Number 050-10128) juggled his workload and convinced another customer to "wait" until after he was able to restore service at the hoime of my 87 year old invalided mother-in-law. He arrived at about 11:30 PM instead of the foprecasted 3-4:00 AM the following morning. Diagnosis of he problem (burned out circuit board) was covered by extended warranty and, fortunately, the technician had a replacement board on his truck.

Recommends

taishagilcris

Joined 3 years ago

I was pleased. I was pleased with the work of the service expert.

Recommends

marylandcatchpole

Joined 3 years ago

on time and fixed quick. It was on time and problem was fixed quickly.

Recommends

staciewimpee

Joined 3 years ago

Great service all around. The service was great all around. The only thing that was somewhat dissatisfying was the crew was late to install about one hour.

Recommends

sunnysideup512

Joined 3 years ago

Peachtree Service Experts stand above all others. Once again, Peachtree Service Experts stand above all others. I called yesterday morning @ 8:30 AM with a problem with my downstairs A/C. By 3:30 PM that same day, a technician diagnosed and fixed my problem. He explained what had occurred and was extremely polite and courteous. He is a true credit to your fine organization. Keep up the Great Work!