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L M.

Joined 1 year ago

Great food yet very rude!. Overall, the food was designed with particular care (from one employee, anyway). My concern is the unfortunate blend of good server, bad server. Yesterday evening I had the great misfortune of witnessing very poor service being given to a caller who apparently complained about her meal. It appears that the caller's loved one ordered an item that was not pleasing to the caller; so, she complained. The rude server gave us all a run through of the top 5 things you must do to be considered rude:

1. Not answering the phone in a professional, cheerful manner

2. Never act as though the customer (who pays your salary) is wasting your time.

3. Repeating the same "solution" to the customer at a slightly higher volume with each reply is pathetic.

4. Mocking the loquaciousness of the caller in front of customers is extremely disrespectful.

5. Hanging up the phone and strutting away victorious. Shameful!

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Contributor

Joined 10 years ago

Sandwich chain offers healthy alternatives for diners on the go.. In Short
Subway's health-conscious menu is built around greaseless deli sandwiches--turkey, chicken, roast beef, etc.--made on soft rolls baked daily in-house. Customers pick white, wheat or a specialty bun, name the length, choose the toppings and watch as the sandwich moves down the assembly line. Wraps, melts, salads and chips by the bag diversify the streamlined menu. And despite the bread factor, Subway boasts numerous successful weight-loss stories and low-carb menu items.