09/13/09

Worst restaurant experience in years

by bigballs2

We had a group of a dozen people for a tour across the street at Oakland Cemetery (great) and called the restaurant 2 weeks ahead to see if they could handle our party, which included some elderly folks and kids - they told us no problem, call the day of the event with the final number. We called at 1pm and told them 12 or 13 people were coming at 7:30 - they said fine, call again a half hour before we walked across the street. We called at 6:45 and told them 14 people, and our crowd was all there at 7:20. We told the hostess we'd take multiple tables when it was obvious they didn't have anywhere for us to sit. Lot's of people who came in after us were seated, and we reminded the hostess we'd agreed to be split up. After an hour of waiting (8:20) the hostess told me they had brought togo boxes to the table where they would put tables together for us and it should be quick. Then a useless blond woman got involved and seated several more tables of people walking in, including where we were told we'd be seated. She made a lot of excuses but didn't start seating us until we'd been there and hour and a half, by which point one couple and a local politician with their child had left in disgust. We were seated in 2 different rooms in a booth for 4 and a bar table with 7 seats. A manager came out from the kitchen and didn't really apologize for the lying staff or rudeness, but offered us free appetizers or coupons - we asked him to just get our orders in quickly and food served. Of course then it took 15 minutes to get a waitress to take our orders, and was not at all fast. I don't think the waitress that served us even knew we'd been there for a couple of hours. Nothing was adjusted on the bill, they automatically added gratuity, and never apologized to us. We were happy to schedule this event elsewhere, asked if they could handle it, and were assured it wouldn't be a problem. Unfortunately, the way they handled this event showed a total lack of principles and is not the way to treat customers. Was the food any good - it's hard to say with such a bitter taste in our mouths already, but we won't go back.

• Cons: hostess and managers totally incompetent

08/06/09

Rude Hostesses

by biggperm

My experience at Six Feet Under started off on a sour note. We walked through the door, and it started. The hostess tried to seat us at a bar table which would barely hold one plate of food let alone dinner for four. When I asked her to seat us at a normal table with chairs instead of bar stools, she snapped at us to wait at the front. After five minutes of staring at empty tables all over the restaurant, she finally took us to a table and slammed down the menus. This is a customer driven business, and if you can't come into work and knock the huge chip off your shoulder you should find another job.

Thankfully, the service we received tableside was great. Our server was friendly and more than helpful in answering questions.

Unfortunately, I will never make a repeat visit. The hostess ruined the experience, and there are too many other places in town with great food and great service.

08/05/09

A Greasy Dive

by mgicdncer

If this is your kind of place, it's one of the best. They have a large menu. They can fry anything.