Marietta >Automotive Sales & Services > Castrol Premium Lube Express
3471 Ernest Barrett Pkwy, Marietta, GA | Directions 3006433.945234 -84.623740
Went today to get an oil change for my wife's SUV. For the first time EVER I now have oil stains in my driveway. We'll see what they do to fix it in the morning.
Great Service!! – I am a long time customer and highly recommend them! I get quickk service at a fair price. Folks who work here are knowledgeable and friendly.
They know cars, and do great work – These guys know and appreciate cars. My two collectible Corvettes go only here, as do my Yukon and my wife's Honda Odyssey. They do it all VERY WELL, and we truly appreciate the outstanding service. Ask for Frank or Robert.
WoW!!! Awesome! – I have been going here and their other locations for years and they continue to amaze me. GREAT staff, clean waiting rooms and bathrooms, FREE WIFI, quick and efficient service, the list goes on. I would recommend to everyone!
GREAT OIL CHANGE - HIGHLY RECOMMEND! – We take family & company vehicles here and to Dallas location, and the employees always do a great job. Recently changed name/brand to Castrol Premium Lube Express (Castrol is better oil), but same employees, same owner. I highly recommend! Manager is Rob (very nice), ops manager is Frank. All the employees polite and helpful. Also very nice waiting area - free Wi-FI, DirecTV, and very clean restrooms!
I HAD TO SUE THEM!!! AVOID!!! AVOID!!! AVOID!!! – I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare.
The Oil change was fine. But apparently when they checked my fluids they "misplaced" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated.
They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there.
At least that's what they thought.
I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009.
I have yet to be paid my judgment.
My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, "you ain't nobody", literally "F. you - sue me" type attitude.
And that is exactly what I did.
I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage.
I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list.
I would appreciate it if you helped me.
Thanks in advance.
- Scorned Consumer
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