Ben Massell Dental Clinic

Lydia C.

Joined 5 months ago

Your clinic is my ONLY hope for dentures. Unfortunately can't get through on the telephone (try many times). Why give false hope? Why ALL of this "Ben Massell Dental Clinic"

promo?

Doesn't Recommend

Dawn L.

Joined 1 year ago

Receptionist are rude if they answer the phone. I give this experience -10. Ive called 65 times this morning, just busy, busy, busy. When a lady named Barbara finally answered after several useless prompts she gave me the number to a Southside Clinic. I pleaded with her to atleast take my number, or check why I wasn't previously called like they said they would 2 weeks ago! She said high call volume, like duh, of course youll have that...still no excuse why they havent called me back already. I even asked her do they need help over there answering phones Monday mornings, she said, "No, we got that covered". Well no you dont, you guys SUCK & have no compassion for those on the other end in pain & help. Barbara sounded like a well trained black southern! She confirmed it when she asked me if she could put me on hold, then hung up on me 15 seconds of annoying elevator music!

Recommends

Richard123

Joined 3 years ago

Great Service. The receptionist was very sweet to me and all others that come into the office on the days of all my appointments. I have had my appointments changed last minute many times but I do try to be understanding. It is wonderful service that they provide and we should all be saying a big THANK YOU for this Dental Clinic. The service is outstanding!

Doesn't Recommend

zsnj2001

Joined 5 years ago

unprofessional, horrible,condescending receptionist. My Mother experience with this new state of the art facility has been horrible; you would think that in a new environment would bring new attitudes. WRONG!!!! The receptionist have horrible attitudes. This clinic has rescheduled appointments without notice. I understand that the doctor's may have their own private practices; however that doesn't excuse the last minute NO SHOWS. The receptionist are very condescending,because they know that the patients being seen wont speak up , in fear that they will not be seen that day or wont get an appointment til 10 years from now. The receptionist are unprofessional.