Atlanta >Pets & Animals > Banfield Pet Hospital
3221 Peachtree Rd NE Suite 250, Atlanta, GA | Directions 30305-241433.839391 -84.379904
Sun 10:00AM - 05:00PM, Mon 09:00AM - 07:00PM, Tue 09:00AM - 07:00PM, Wed 09:00AM - 07:00PM, Thu 09:00AM - 07:00PM, Fri 09:00AM - 07:00PM, Sat 09:00AM - 07:00PM
Neighborhoods: Buckhead Village, Northside, Northside
Staff Really Cares About Animals – I have found the staff at the Banfield in Buckhead to be very polite and really caring when it comes to animals. Yes i may have to wait, however they spend as much time as needed with patients/pets answering questions etc. This is not just retail, this is a Veterinary Clinic. People are in too big of a hurry. Wait your turn, have some patience, but be nice to these people, they really do care about YOUR pet too! Do you think you could drop your kid off at the doctor and be gone in 1 hour? Your pets get the same care.. I have seen them spend as much time with a young child with a sick hamster (ok, i thought they were disposable) as they did discussing my pets Heart Murmur, care and treatment options. My pet IS a family member, and I am happy that they spend the time with me that they do!! Doug JR and Clark, the Hairless Chinese Crested (the best looking one around!)
Incompetent Receptionists – If you choose to use Banfield's service at the Buckhead location, be sure you ask for a manager because the information you will be provided by the receptionts will be inaccurate.
I recently contacted them to find out if dogs could get ringworm and the receptionist put me on hold to ask a nurse. She came back and said "yes", so I immediately asked when the free office hours were. I was told T & TH from 2-4pm. (There is no charge for the office visit.) I took off work the following Thursday to take my dog to be checked only to find out when I arrived that the free office visit is only for vaccinations. I looked at both receptionist and asked who did I speak to, 2 days earlier, who told me the free visits were on T& TH? One finally admitted that she had told me that but they didn't bother to see me or the dog, even though they had given me wrong information and I had taken off work to get there.
This isn't the first time I've had problems with Banfield. Find another vet that understands what customer service is!
Editorial Review by Citysearch Staff – Established in 1955, full-service pet hospital for veterinary care offers preventative health care, modern facilities and wellness plans for pets.
Great Care, but LONG lines and LONG Waits – I think Banfield provides outstanding care for our pets, but they are exceptionally slow. A couple days ago, it took over a half and hour to just drop off our pet for them to examine him. Then it took over an hour to pick him up. They usually only have one person working the front desk and about 3-5 people ahead of you in line. The one person working the desk spends about 5-15 minutes just punching stuff into their computer and zero time listening to you or really caring about your time. All in all, the service is very poor.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Banfield Pet Hospital on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.