Ginstar Computers At Marietta

11/10/09

The right place for getting computer help

by phillip parrish at Citysearch

I have known and dealed with these folks and the other Ginstar locations people for over 10 years. They have always been fair and honest with me and more often than not, have given me the best advice about a particular item or technology than any other dealer. All of them do an outstanding job of dealing with people. Sometimes even long past the point where I would have lost my temper. They offer hardware in a variety of conditions in order to help people get the most bang for their buck within a level of risk that they can accept. I have never known them to try to misrepresent anything that they sell or be less than truthful about the level of support that they offer for any item that they sell. If they say that it's new in the box, then it is new in the box. If it's off lease, refurbished, or whatever, then they tell you that and what level of support or warranty they offer for the item. You know...people skills and salesmanship skills are ranked pretty high at most of the chains. And those skills are somewhat important, but I can't see myself dealing with someone who does not have a love or very deep interest in what they are selling. So if I'm faced with a choice of dealing computer hardware with David or any other person at any Ginstar location or dealing with some "couldn't get a social services job right out of college" and selling widgets at Bestbuy

• Pros: Honest and has the best technical skills
• Cons: None

06/23/08

Gets the job done!!

by rarebreed32dah at Citysearch

I have had numerous dealings with Ginstar(Marietta). While I too, have experienced a less than perfect hospitality in my visits, I have always gotten the right part, configuration or resolution to my problem. Always at a fair price, sometimes a really good deal. I am very experienced in this field and in customer service. I have mentioned my concerns to Owner and staff about being a little more appeasing to the customers and they realize they can get better in that area.( As long as they don't sacrifice their accuracy of assessment and technical knowledge, I would love to see it).

At the end of the day, If I want to get pampered I will go to my girlfriend. If I need help with my computer I will still go to David at Ginstar.

I watched them deal with numerous customers. On one occasion I watched 8 customers come in within a 15 minute period of time. With my background and knowledge of computers, I know they were given a product or advice that would meet their needs short term and longterm. That is why I am loyal to them. INTEGRITY.

We have to remember that many people come to them daily wanting them to resurrect a lost cause or give them something for nothing. Unfortunately, that is the nature of the retail beast.

Their personal dettachment from being emotional, allows them to be objective and make good business decisions and suggestions.

Good business benefits everyone involved. It often requires effort and sacrifice on all sides. If you want the best of everything at the cheapest price as well ,WAKEUP,what world do you live in?

It is obvious the bad review on this site didn't get the result he wanted.(he should take responsibility for that himself).

You can trust your business with David and the Ginstar(marietta) team.

A completely neutral and unbiased third party patron.

Darryl

• Pros: parking,convenience,efficiency
• Cons: no refreshment center

04/09/08

heard the same

by hacknsackman at Citysearch

I have heard much of the same. Try going to Everything Computers Plus in Smyrna on S. Cobb Dr. much nicer people