Doesn't Recommend

JarrellJones

Joined 3 years ago

Disappointed. In a hurry, as I usually fix things myself, I took a PC with slow CPU fan to EasyTech. It had been locking up probably 'due to heating and cooling issues.' They informed me they needed time to "diagnose" the problem. When I clearly was aware of the problem, they just didnt want to take my word for it. They said they'd take it in the back and check it out and 5 mins and $116 lighter I left. And when I powered it up, the new fan was slower still. Checking, it was already dusty, so I went back and they put in another. Still no better (probably my original dusted off), so I didn’t bother going back. I was testing it using the BIOS speed sensor, and I suspected EasyTech wasnt testing it at all.

I later consulted with a company called Secure Remote Support which guarantees services paid for are done to completion and to exceed the satisfaction of the customer. Also inquiring about their rates, I was pleased to find they were a portion of those from EasyTech. I will take any and all future repair needs to these guys and do my best to stay away from EasyTech.

Doesn't Recommend

MiguelHanson

Joined 3 years ago

Not impressed.. I took my computer to EasyTech to have it upgraded. I was intending on giving it to my daughter for her school work and wanted it to be able to be used for that purpose. I needed a larger hard drive, more ram and a new video or graphics card. I told the young man when I brought it to them exactly what I needed. He asked if I had considered purchasing a new computer and started that dreaded sale pitch. I couldn’t even get a word in until his 5 minute presentation ended. I again told him what I wanted and nothing more when he told me that he was going to get me someone who could help me with that and he walked away in search of this person. I stood there for another 10-15 minutes waiting for his replacement to return. He never showed. I had to flag someone down and start the description process all over again with a new person. This took another 10 minutes of talking and 10 minutes of paperwork and finally I was able to leave the store. I called them a few days later, as instructed, to confirm that it was done before heading over. They informed me that it hadn’t been started yet because of the hard drive being out of stock. I then explained that when I dropped it off the hard drive I purchased from them was taken off the shelf while I was there. He said, “..uh, oh okay”, and put me on hold. I waited until another person got on the phone and explained there was a mix up and they’d get started on my computer right away and it could be picked up tomorrow. We agreed that I would call tomorrow before coming in and picking up the finished machine. I said okay and called back the next day. Again I was told it was not ready. I finally gave up and decided to pick it up and take it elsewhere. I called a couple of places, wasn’t happy with their prices (as high as EasyTech and with no warranty). I was able to find a company called Secure Remote Support (secureremotesupport-dot-com). I found them to be pleasant, informative and very cost effective considering what I had just paid for basically nothing. I logged into their remote service with the instructions of the tech over the phone (3 minutes at the most!) Everything was as I ordered. There were no up sales, no hidden fees and no excuses thankfully (don’t know how much more I could handle of that.). It was a night and day difference between the two services. So thank you Secure Remote Support for showing me the light. EasyTech, Get your stuff together, then offer customers your service….

Recommends

Saira Masood

Joined 5 years ago

With seemingly endless rows of computer programs and desk organizers, this super stocked superstore is an office-supply fanatic's paradise.. In Short
With seemingly endless rows of computer programs and desk organizers, this super stocked superstore is an office-supply fanatic's paradise. Whether the patron is a soccer mom checking off the supply list for her 2nd graders first day to a businessman working the 9-5 daily grind, shoppers of all kinds head to this supply-named retail store for all things office. Ranging from standard office basics like classic spiral notebooks, neon stacks of Post-its and boxes of ballpoint pens to high-tech computer accessories, super-comfy chairs and office décor, Staples has got it--and it's probably on sale. Rounding out this one-stop office-supply shop is the in-store EasyTech and Copy & Print Centers. Hey, that really was easy.