Northridge Autocare

03/23/12

The ONLY place I will take my car!

by SLS12

These guys are the best. Justin takes great care of my vehicles and is honest and trustworthy. I took my car in to have the oil changed and the brakes looked at because I assumed they needed changing since I hadn't had them done since owning the car, but when he called me he said you brakes have about another 10,000 miles before they need changing! What a pleasant surprise.....I have never had that happen. Thanks, guys! You rock.

Stacy

12/08/11

Hearty recommendation

by BMT13

I've been in the automobile industry in the past, car dealer and owned a collision repair shop on the West Coast. Justin is my point of contact. He has been honest, caring and always has done what he said he would. I've shopped repair estimates between Northridge and other Roswell area shops and Northridge always comes in less. Repairs have been on time and according to the estimated amount. I've had Justin help my son who is in the armed forces with a repair issue all the way in Hawaii. Justin reviewed photos we emailed him and helped my son make a decision on a major repair. These guys are the real deal. A few bad reviews is nothing. Many folks will take the time to post a problem yet most won't take the time to post a good experience. Try them...you will not be disappointed. I've been a customer for several years.

11/25/11

Honest auto care

by Ironman34

I have been taking my 2002 Ford Escape to Northridge for about 7 years. Keep in mind this is a 2002 model, a Ford and has over 120,000 miles. All of that adds up to fair number of problems. Northridge has been great. They are fast, fair and friendly. Even without an appointment they have always looked at the car right away and more often than not, made all of the repairs at the same time. When the car engine started smoking and shut down, I took it in thinking that was the end of the car. $200 later I was up and running. They've even thrown in some work for no charge. I highly recommend Northridge for everything from basic maintenance and tires to complete overhauls. I will never use a dealer again,.

09/14/11

Thanks charging me over $400 to drop my engine

by WillNeverAgain

I took my daughter's car here and asked them to perform a complete check so that I could have the needed repairs done (naturally I wanted my baby driving a safe). They said that they replaced a sensor and a couple other things and told me that nothing else needed to be done but advised me to come back once a week just to check things out. In the process doing these minor repairs they dropped the engine puncturing my steering fluid compartment, they also left an air intake tube disconnected, my clock hasn't maintained proper time since, my interior light no longer works (even with a new fuse) and God only knows what else they messed up. I later took the car to a hole in the wall shop in the Buford area and had a diagnostic done and I was not at all surprised that several major repairs were needed. These were all repairs that I had suspected were needed but just to be sure, I took the car to a dealership and was give basically the same diagnosis as the one give at the Buford shop. These guys don't seem to know what they are doing, surely they weren't trying ensure that a widow would be forced to make repeated visits to have things repaired that they broke. . . I refuse to believe that! If you did intentionally scam me out of my money, I pray that the $400 serves as a catalyst for your demise.

07/05/11

If integrity matters, Stay Away!

by GregPMST

In short, Stay Away! Bottom line; I questioned a 200% markup on a part, they responded by blatantly lying. Not only to my face but I also have a post marked and signed lie from Jason, the owner, claiming they used the O.E.M. part in response to my complaint and a signed conformation his claim was false from Sandy Springs Ford. I used N. Ridge Auto for 3 years because they were right by my work. I slowly started getting the feeling something wasn't right with Justin but thought Jason was a straight shooter until the following incident. This final straw was when I had a clutch cable fail within a year after having a new transmission, clutch kit and cable put in the car at their shop. After learning I would have to pay a quoted $270 to replace it again, I looked up the part number for the cable that had just gone bad (BK 6151268) and found it retail at NAPA for $59. They had charged me $187 for that cable alone... not including the $105 labor to put it on while doing the transmission and clutch kit (labor for these billed separately). The next morning when I dropped the car off, I questioned the high price for a cheap cable and was given a run around response where Justin avoided the question and instead talked about how they were going to use the better quality O.E.M. cable now to replace it while pointing to another cheap aftermarket cable (still boxed). Instead of arguing before they started working on my car, I decided to just get it changed and be done with them. When I picked up the car the invoice used the real O.E.M. part number but with an aftermarket brand name. I wrote Jason to tell him that the ridiculous markup and Justin's response cost him my business. His reply was not only a signed statement that he used the O.E.M. cable but that he lost money on it because he only charged me $99.87 for the new cable (it turned out to be a $40 Sachs cable p/n W0133-1624297) and included a print out of a webpage listing the real Ford O.E.M. part for sale at $224.09. After receiving this letter, I promptly took my car to the Sandy Springs Ford service department to have the cable inspected. They not only gave me a signed statement that the cable was not the O.E.M. cable but that the clutch kit was not installed properly in the first place. (I wonder why the first cable failed within a year?)(I wonder why they just replaced that failed cable but couldn't tell me the problem could be because the clutch wasn't engaging properly?). This has caused me to look back over their invoices (which I always save) and look up the part numbers used to find what I could buy them for retail. It seems this type of markup happened more than a few times and appears to have started after I had them re-install a fuel pump they suggested I change because of a whining noise but their new one was even louder and coming through the stereo speakers. They weren't happy. What I have written here is just the most outrageous incident I had with them, but there were other smaller issues. If they would like to rebut this or even discuss it I will insist it be done in front of a magistrate judge as I am well documented. There is not enough money to recover to make it worth my time currently but if they want to try and discredit my integrity, it will be worth my time. I hold my integrity much higher than they apparently do theirs and they know who I am from the story described.