“The staff is always helpful and witty.”
“Everyone from the check in staff to the billing dept are incredibly rude, clearly don't understand what its like to have children and do not value your business.”
This letter is to show my appreciation
for assistance provided by Carrie Kay and LeQuarius Stephany at Pediatric Endocrine Associates. My daughter has been a patient with there since 2011, the year she left for Boston University.
I was very apprehensive about allowing her to go so far away from home for college, but everyone from Dr. Rappaport to the young ladies that make the appointments for PEA, have been wonderful in helping her manage her diabetes while at college.
She needed documentation from Dr. Rapport/PEA for school, she telephoned Carrie who facilitated the request through LeQuarius. Mark, I know how busy the office is; the fact that Carrie and LeQuarius took the time to assist our daughter in the manner that they did is greatly appreciated.
Additional thanks to Carrie for making sure our daughter knows the value of good nutrition and for "getting in her face" about doing the right thing when necessary. Parents often times need someone else to say the same things to their children/young adults in order for it to be heard.
I hope you all know how much you are appreciated.
We have been taking our daughter to this practice for 11 years and I have to say we were surprised by some of negative reviews. The staff has always been friendly and professional, if not downright funny at times. We've seen two doctors in that time, and while each had their own personality the care we received was excellent. The lab tests are very specialized and sometimes take longer to get results than we would like, but overall we have been very happy. Communication could be better at times, but that was mostly playing phone tag. But maybe most important of all, our daughter likes going there (well as much as you can like going to the doctor - lol). Excellent care.
Great Experience. If your child has to be referred to an endocrinologist, you are having concerns, right? I had heard it was difficult to get an appointment, but I have had no issues. I have brought my daughter several times now, and we are in and out, easy! The doctors and nurses have all been so nice. They have a nice waiting room with toys so your younger ones can be entertained. Bring cash for parking.
Horrible Horrible Horrible!!!.
I couldn't even get off the ground with this office.
After getting all the tests done for my son that the office told me he required, I've tried and tried to contact the office to find out what is next - phone calls and emails - to no avail. Email bounces, phone calls not returned. And the voice on the message is very threatening - "don't leave multiple phone messages as this may delay the response" - like they're going to PUNISH you for trying to follow-up! What gives? So here I sit, waiting, waiting, waiting. That's no way to run a railroad.
I would not recommend starting with this office. Perhaps the doctors are good. I never got the chance to find out, thanks to the new patient "gestapo."
Go to Emory Children's Center instead. What a difference!!
My son LOVES P.E.A.!!!!!. This practice is very busy and I don't think many parents realize how important it is to keep their appointments and to get here on time. Yes, some of the doctors do run late but we have to realize that emergencies happen. All patients are treated equally and my son has a wonderful nurse. The staff is always helpful and witty. My results are given to me in a timely manner and phone calls are returned. It may take a day to hear back or two if someone is out, but they are returned. Sometimes when I'm @ registration, I feel bad for the ladies up in the front desk because they have been bombarded with questions regarding things they could have called ahead for. Some of the parents can be nasty with these hard working front desk ladies and I think it is unfair and puts them in a bad mood. I have never experienced such rudeness coming from other adults in front of their children and other children to see. Other than that, I have never experience anything other than great customer service.
!!!MY KIDS LOVE THEIR DOCTOR!!!. We have been going to this practice for 5 years, and I love the staff! They are a VERY BUSY OFFICE because unfortunatly there are not alot of Endocrinologists for children like there are for PCP's. Alot of times we don't get a live person when we call but as long as I follow the prompts and leave my message with the correct person, and what info they need we get a call back same day.... if not the next morning. I am always on time for my appointment and never wait long in the waiting room (but of course I think that is in all who you see!). i would recommend this practice to my friends if the needed an Endo Dr.!
Worst practice EVER.
My children have been patients there for 3 years (I didn't know where else to go) and have gone through EVERY female Dr there in hopes of finding one we liked. It is extremely hard to get in and when you do go. they are so RUDE. The Drs have horrible bedside manners. My daughter gained too much weight one appointment and she felt horrible as it was, (as any pre-teen girl would) but Dr Carlucci proceeded to yell at her for the weight gain. Nothing like kicking a child while they are down! My daughter walked out in tears asking me why she would get mad at her when the Dr is FAT herself!! You would think she would have more simpathy over a few pounds on a pre-teen girl.
It is next to impossible to get lab results back before your next appointment and forget trying to get a refill on a RX before your next appointment. (My daughters had to go 3 WEEKS without meds because we couldn't get a hold of them to refill)
If you are missing school for appointment, make sure to REMEMBER the school forms otherwise they CHARGE you if you have to go back for them. In fact they CHARGE you for EVERY form you need unless its during an appointment, but then they complain about needing more time and want you to leave it. (to get more $$ from you)
I'm currently trying to get a hold of them to take our medical records to Emory. Once again, impossible to talk to someone. All I can get from them so far is their fees to get medical records. (Can they even charge me for my records????) Take your children to Emory's Endocrine office. They are so much better. Your kids will thank you.
REMARKABLY POOR CUSTOMER SERVICE. It took me 4 months witha referral from our pediatrician to get an appointment set with a doctor. I have never called the office and had a human being answer a phone and it typically takes 3-5 calls to get a response at all. We were told that we'd have lab results in 2-3 weeks, and after 8 weeks when we finally had to show up in person due to no one returning our calls, we were able to get results. If you can find another practice to go to, you'll save yourself a lot of headache. Everyone from the check in staff to the billing dept are incredibly rude, clearly don't understand what its like to have children and do not value your business. The doctor however has done a great job with our child.
Worst Customer Care I've Ever Received!. After waiting months to get an appointment with any doctor in this office, getting only an answering machine every single time I've ever called and being ignored by the physician & staff, I want to warn anyone against taking your child to this office. I tried politely taking my issues with this office to the office manager who in turn told us this is a repeated problem. Could not get a return phone call for an entire month!
Would not recommend taking your child to this doctor. I don't know about the other doctors in the practice but Doctor Stephen Anderson was not helpful at all. I would not recommend going to him.
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