Prestige Printing & Papers

12/18/09

A great printer

by ElisaG

I have been using Prestige Printing for years and have never once had a problem. Their work is beautiful, the customer service excellent and they have always been helpful. One comment stated that "as any bride would know, planning a wedding is stressful" but what could be stressful about picking out beautiful invitations in a nice store with a team of creative people helping you? Stressful is not a word I would use to describe any of my interactions with Prestige.

• Pros: Creative, helpful, professional

07/20/09

bad experience

by portcity8

I had a really bad experience with this company. I left the store in tears at their rudeness even as I wrote a check for an invitation impossibly late and completely not as promised. However, I moved on. (I was promised compensation which never arrived). What was so frustrating was the attitude that I was to blame as the customer.

I am considered a very positive and easy going person and do not like to say any negative things. However, I am also in the event business and since the time this has happened to me, an alarming number of customers have said to me, "Please do not use prestige printers."

I repeat I do not like negativity of any kind and never post on the internet but this issue was just raised again today with a client and this time it was "You know not to use Prestige Printers." Because I welcome constructive criticism, I hope this is seen as that.

• Pros: great design work and products
• Cons: terrible customer service

07/11/09

Find Another Invitations Provider...

by rose321

First, I’d like to say, I wish I had read everyone’s reviews on here. Second, I’d like to say everything that I’ve heard on here is true (from personal experiences unfortunately). Third, please do not let your first meeting deceive you. Please be VERY careful before putting your deposit down, because regardless of what happens, they will not refund it (even when they have delayed significantly). Fourth, they do not care about customer service whatsoever and do not have a desire to improve. Fifth, I’m not surprised that Prestige Printing has come on here and given themselves 5 stars and try to defend their actions instead of apologizing, thanking people for their constructive feedback, and looking to improve, as this is the same reaction I received when providing them constructive feedback. Their actions speak for themselves.

My experience with Prestige Printing has been a nightmare, with the exception of the first meeting with Debbie. She was very nice and creative in selecting the invitations. She explained the process and it sounded very easy – basically, select an invitation, select the wording, review the proof, and place the order. Easy enough…However, reality was VERY different from her explanation.

To summarize, these are my complaints:

1. Never delivered on time –took over 2 months to get my order, and finally when the order was completed, it still had mistakes in it.

2. Rude responses to feedback. Instead of focusing on improving, they try to defend and blame it on the customer….so much for customer service.

2. Mistakes everywhere. No one at Prestige Printing reviews the proofs or cares about the quality. (e.g. missing time of event)

3. Don’t return calls as promised or follow up on the status of your order, even when they tell you to come in to pick up your order when it’s not there.

4. No communication within their company. If you speak to person A, person B will not have any idea what was discussed with person A.

• Pros: Good Selection
• Cons: Terrible Customer Service, Late delivery, Lots of Mistakes

07/07/09

Do not Attempt!

by weddingcrazy

I don't know how they stay in business, they made multiple errors on my printing, they don't respond to calls, when you're in the store they complain about customers, and sometimes outright rude. The few times I went in there they were redoing someone's invitations because of errors too, I read the review too late. And watch out for them responding to the complaints with fives :/

• Cons: errors, lateness, terrible customer service

01/02/09

Please carefully consider this company's nasty responses to criticism

by ConcernedClient

It's somewhat amusing that Prestige representatives "respond" to feedback by leaving 5-star reviews to try and bolster the company's rating on Citysearch. That being said, I cannot speak for anyone else's experience with Prestige Printing. What I can testify to is that the service my company has received from Prestige has been deplorable: poor printing quality, failure to meet quoted delivery time (by several weeks), and unbelievably bad customer service. It's too bad when companies don't take customer service to heart. They get defensive or even angry at the dissatisfied customer, instead of taking a step back and saying "what did we do to make the customer so unhappy? How can we fix it?"

I strongly recommend that you never use this outfit. If your experience is like mine was, you will regret it.

• Pros: Pricing
• Cons: Poor customer service, inability to meet deadlines, inconsistent quality