Prestige Printing & Papers
Atlanta, GA 30305
Phone: (404) 262-2959
User Reviews for Prestige Printing & Papers
07/29/2008 Posted by jdm2601
Rather than continue this nonsense, I invite anyone who is considering using Prestige Printing and Papers to read a review that was placed on the Kudzu website on 6/25/2007 (almost a year before I utilized their services). I should have done more research! Feel free to contact Rachel, or her manager Debbie, so that she can explain why I (and this other customer) am just out to "weave tales of poor service and the like". Poor Service I trusted Prestige Printing for my wedding invitations. As any bride would know planning a wedding can be stressful, so it's crucial that you select vendors that follow timelines and are honest. This is not the case with Prestige Printing. I was under a time crunch and had to get out my Save the Date cards in a week becauase the hotel room reservations. For that reason, we went with a simple Save the Date card not a special order since we needed a rush. I went in on a Friday and placed my order. They said it would be ready on Tues or Wed. They lost my order stating that the cleaning crew threw it away! (everything except my credit card information) Accidents happen, so I went back the following Tues and placed the order AGAIN! Debbie orginally said that my order would take 3-4 days. I replaced my order on a Tues and it's Fri and I still have not seen my proof at all. I called to ask about my proof and she brushed me off the phone saying not to worry she would work on it over the weekend. Over the weekend?? THANKS A TON! What happened to 3-4 days?? We are now at 7 days and she doesn't take any responsiblity for this order taking so long. They really could care less about customer service. If I misplaced a customers order, I would stay an extra hour after work and finish the order and make it right. This is not the case with them. They could really careless about you once you give them your money. Buyer beware. If you want customer service, do not go there, you won't get it!
07/28/2008 Posted by rachaelatprestige
In response again to Jackie's complaints, we would like to offer anyone who would like to make a more informed decision the opportunity to view all supporting documentation of this order. The internet is an open book for anyone to weave tales of poor service and the like. We welcome your questions regarding the order and it's timeline, as all emails, signed / dated proofs, estimates and etcetera are kept on file for every order. We regret that Jackie has been unable to be satisfied despite our best and most generous efforts. Our goal is to satisfy every customer and develop long lasting relationships.
0 out of 1 people found this review helpful
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