Doesn't Recommend

smile3566

Joined 2 years ago

RUDE and complete RIP OFF!!!. I wouldn't send even my enemies to this place. I went in for an oil change. Was told that I needed to get my transmission worked on immediately. The girl there said that I shouldn't even be driving with it the way it was. I of course foolishly trusted them. I called my regular garage after and they said they knew I didn't need that done to my car. Also, the entire time I was there the girl who worked there was complaining about being hungover and having to work on her bday to every single customer there. I spoke to the owner to discuss how I felt ripped off. This man does not have a single understanding bone in his body. VERY rude and unprofessional. Basically came back at me and said that I was the dumb one who agreed to the service. They are supposed to be trustworthy and be experts. DON'T waste your time or money here!!!!!!

Doesn't Recommend

JasonThomas

Joined 3 years ago

I HAD TO SUE THEM!!! AVOID!!! AVOID!!! AVOID!!!. I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare.

The Oil change was fine. But apparently when they checked my fluids they "misplaced" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated.

They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there.

At least that's what they thought.

I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009.

I have yet to be paid my judgment.

My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, "you ain't nobody", literally "F. you - sue me" type attitude.

And that is exactly what I did.

I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage.

I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list.

I would appreciate it if you helped me.

Thanks in advance.

- Scorned Consumer