Atlanta >Automotive Sales & Services > Texaco Xpress Lube
4390 Roswell Rd NE, Atlanta, GA | Directions 3034233.874375 -84.380933
Mon - Fri, 8am - 6pm
Neighborhoods: Northside, Northside, East Chastain Park
RUDE and complete RIP OFF!!! – I wouldn't send even my enemies to this place. I went in for an oil change. Was told that I needed to get my transmission worked on immediately. The girl there said that I shouldn't even be driving with it the way it was. I of course foolishly trusted them. I called my regular garage after and they said they knew I didn't need that done to my car. Also, the entire time I was there the girl who worked there was complaining about being hungover and having to work on her bday to every single customer there. I spoke to the owner to discuss how I felt ripped off. This man does not have a single understanding bone in his body. VERY rude and unprofessional. Basically came back at me and said that I was the dumb one who agreed to the service. They are supposed to be trustworthy and be experts. DON'T waste your time or money here!!!!!!
I HAD TO SUE THEM!!! AVOID!!! AVOID!!! AVOID!!! – I used Texaco Express Lube's $19.00 Oil Change Special a total of two times. The deal is great; but the second time I went to this place turned into a complete nightmare.
The Oil change was fine. But apparently when they checked my fluids they "misplaced" my radiator cap. To make a long story short, my radiator cap blew off on the interstate after I left and my vehicle's engine quickly over-heated.
They helped initially with a $750 repair on the engine, which were easily identifiable damaged parts (distribution cap & rotor, new plugs, etc...), to a repair shop of my choice of course, but the buck stopped there.
At least that's what they thought.
I ended up suing them, and winning a judgment in Fulton County Magistrate Court for a total of $3,500.00 (three thousand five hundred dollars), which I can agree is fair. This was November of 2009.
I have yet to be paid my judgment.
My experience with Mr. Phil Mendell, the operations manager, was for the lack of a better word, horrendous. After he paid that first repair, grudgingly of course, then realized the damage they had done to my vehicle, his attitude literally turned into a viscous, nasty, "you ain't nobody", literally "F. you - sue me" type attitude.
And that is exactly what I did.
I proved that no one at the establishment at the time - even held an ASE Certification. They even had video - which the judge didn't even care to look at. Because the pictures I had clearly showed a radiator cap - which had no damage - that had been indeed misplaced, causing it to blow off and spew hot water and antifreeze all over the engine, thereby causing the engine to over-heat and cause significant internal as well as external damage.
I plan to get my money - real soon - and publicize what happened, and hopefully put Mr. Terry Fowler out of business, and Mr. Phil Mendell and Mr. Steven Temple on the unemployment list.
I would appreciate it if you helped me.
Thanks in advance.
- Scorned Consumer
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Texaco Xpress Lube on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.