Mr Plumber Inc

Doesn't Recommend

Justin N.

Joined 4 months ago

After reading these and similar reviews, I thought I'd give Mr. Plumber a call after noticing a clog at an older house we recently bought. The plumber came out as scheduled and proceeded to remove the clog as promised(all though it was $193 as he had to go on the roof). Fair enough. There was a second pipe that we mentioned wasn't draining great so they said they could snake it(for $93) and if it didn't help, there'd be no charge. Great! or so we thought. After running about 15 feet down the drain, the plumber was unable to get the snake back out due to the turns in the pipe. A second plumber came out a few days later and confirmed that it was stuck and we should replace the pipe. After asking specifically if this was an issue with our pipe or with the snake being stuck, we were told the pipe was fine, but they'd only be able to get it out if we replaced the pipe. So essentially we went from having a pipe that drained to having a snake stuck in there and being charged $500 for new piping. The first plumber even mentioned that he thought there was a fair shot it'd get stuck after the fact! Why not pass along this info before presenting the customer with a $500 charge?! The fact that a company would ask us to pay to replace a pipe(i.e. give them business) due to the fact that their tool got stuck is absurd! I realize that it can be timely and inconvenient to take apart the pipes(although they are out in the open in the basement), however give the consumer fair warning in advance. I would have never risked cleaning out the drain had I known a potential outcome was the snake being left in there with no clog being discovered. I dont even mind paying a reasonable amount, however $500 to replace about 5 feet of pipe with pvc is absurd. Beware of this company if your pipe has any turns.

Recommends

Dennis B.

Joined 4 months ago

Had a clog in the main sewer main that took all of my business bathrooms offline. Called Mr. Plumber. They called me no less than 4 times to let me know they were working on getting a plumber to me. They sent Elliott out before 6 pm. He cleared the clog. And again, made sure he cleared the clog. Charged me $93, thanked me for my business and was out the door in less than an hour and gave me a 30 day warranty if the clog happened again. Similar plumbers have charged me as much as $600 for just showing up. I can't recommend Mr. Plumber enough. Keep up the good work! Glad you're here.

Recommends

Janice S.

Joined 5 months ago

We had a terrible sewage clog that backed up into lower tub and toilet. Tried using stuff from Home Depot to unclog, but nothing worked. Heard about Mr. Plumber's $93 "Clear Any Drain or it's Free" deal. Andy, from Mr. Plumber, came on a Sunday afternoon and cleared our drain. He also pulled up the toilet and replaced the wax ring. All for $193. We had a similar problem 7 months ago and was charged much more by Superior Plumbing for the same repair.

Thank you Mr. Plumber, for offering a great service for a reasonable price, and for hiring knowledgable employees w/ great attitudes! You are our new "go-to" plumber!

Richard T.

Joined 9 months ago

All of Mr. Plumbers employees are excellent reps of their company. They always do excellent when we use them.

Recommends

donna H.

Joined 9 months ago

Lance has been out to our home many times over the years. He always does an outstanding job servicing our units.

Recommends

Doyle M.

Joined 9 months ago

I use Mr.plummer who came and cleared the drain. In my mind they are the best.

Their tech’s were prompt and my grand kids says cool.

Recommends

Melanie A.

Joined 1 year ago

Great!. Wow! What a couple of days! I am sure no one wants to have issues with plumbing. I would like to let ya'll know how GREAT Bill, Ken, and Jimmy from Mr. Plumber were during my stressful time! They care about the customer (homeowner) in my opinion beyond what would be expected by anyone! They answered questions and explained things so I could understand ETC. I could go on and on again...

Recommends

Lynda K.

Joined 1 year ago

Excellent. The serviceman who came to my home was really respectful. He showed genuine concern and interest for the problem. Overall I thought it was excellent!

Recommends

Donna K.

Joined 1 year ago

Very Pleased. Matlock did a great job and handled the digging equipment very will. Floyd was his helper and he also did a fine job.

Doesn't Recommend

Melvin D.

Joined 1 year ago

$$$$$$. First of all I have a hard time believing that any company that has so many 5 star ratings didn't write them on there own. And why do the reviews all sound so similar -- "they came when they said, they fixed the problem without any issues and then left". My Hero! One star ratings always have specific incidences and dialog. Now I would never accuse Mr Plumber of writing their own reviews; but if you did, you guys need to be a little more creative. At lease put in some stuff about how people call you wonderful or how swell you are.

Here is my story:

They really did come right away, they really did fix the pin size leak in the pipe without any problems (it only took 30 minutes) and they really did charge me $394.34. But lets be fair about this, $49 was for the "Service Charge" and the 3 inch piece of pipe they used must have cost at least $1. So if you are look for a plain ol' plumber that does the same thing any other plumber does - except that they charge almost $700.00 per hour, then Mr. Plumber is the company you want. Hey can I get job with you guys?